When you have so many moving parts to your business, it can be difficult to get a handle on where you can find more money. It's important to look for opportunities for efficiency, but it's also crucial to spend time on what an NEMT broker does best: coordinating timely medical transportation. Without the right tools, it can be tricky to balance these two aspects of your business. In our experience with clients, we've seen many opportunities for cost-efficiency we'd like to share:
This can range anywhere from the average duration of a trip, to mileage, to the number of people per trip, and more. Reporting within our framework is highly customizable. You know what you need to run your brokerage successfully, so it's crucial that you get to set what information you collect. We've even recently seen how one of our clients was able to use TripSpark's reporting functionality to help lower their insurance premiums. While we can't guarantee that exact result, we're confident you can use your reports to find ways to save time and money.
When you run your business with the help of your NEMT broker software, you can stay connected to your providers and get reimbursement sooner rather than later. If you set up TripSpark's automatic billing, it's all taken care of. They don't have to track down payment and neither do you.
You can set your software to optimize your routes to increase the number of trips your drivers provide and decrease downtime. If you need to prioritize different criteria, you can set our scheduling software to focus more on what you need it to.
NEMT brokers, and most any NEMT professional, may always have to deal with no-shows to a certain degree. Drivers spend both time and gas on a stop that likely won't be reimbursed. One of the best ways to minimize this is with automatic trip notifications. Our system can generate text message reminders as well as automatic phone calls to notify your members when their driver is 30 minutes away. Your providers may have members who are elderly or have intellectual and developmental disabilities. In both cases, they may need more time to get ready for their trip than others, and these reminders can make the difference between making or missing a trip for them.
If you set up your customer portal as part of your NEMT broker software, you can provide a way for members to request trips. Providing an additional way for members to book trips can mean a decrease in the amount of time your staff spends on this process. Some members may also prefer to book digitally over other methods
We know that money isn't the main motivator for anyone in our industry, but when you reduce your costs, you have more to put back into the crucial services you provide. If you're looking to implement NEMT software or want to find ways to use yours better, contact us and one of our team members would be happy to help.