Keeping costs down while maintaining service standards is not just an ongoing concern of NEMT brokers and paratransit providers, it’s actually a growing national concern. According to a 2012 report by the US Government Accountability Office (GAO), the average cost of providing an ADA paratransit trip increased 10 percent from 2007 to 2010.
Offering riders the option of subsidized bus passes instead of demand-response trips is one way to significantly reduce costs without sacrificing the quality of service.
It makes sense to offer bus passes for ambulatory riders who live in areas that are well served by fixed route buses.
A study in the 2012 GAO report showed the great disparity between the cost of an average paratransit trip versus an average fixed route trip. The GAO found that the average cost of an ADA paratransit trip was $29.30 – about 3.5 times more than the average cost of a fixed route trip, which was only $8.15.
In addition to being a cost-effective option, taking the bus encourages riders to maintain their sense of independence, which may have a positive bearing on morale and overall health.
Many brokers and providers have already recognized the value in offering bus passes, and are currently administering bus pass programs. However, managing bus passes manually is complex, as there are many factors that must be accurately tracked and accounted for.
We saw the need for an easier way to manage bus pass inventories and administer fixed route bookings. In a recent update to our NEMT and Paratransit scheduling software, we’ve added a technical tool that allows users to easily manage bus transports.
Key features of the bus pass management tool includes the ability to:
See how easy it is to manage bus passes and bus bookings with the bus pass management tool product demonstration video.