Bus Pass Benefits for NEMT and Paratransit


Bus Pass Benefits for NEMT and Paratransit

Keeping costs down while maintaining service standards is not just an ongoing concern of NEMT brokers and paratransit providers, it’s actually a growing national concern. According to a 2012 report by the US Government Accountability Office (GAO), the average cost of providing an ADA paratransit trip increased 10 percent from 2007 to 2010.

Offering riders the option of subsidized bus passes instead of demand-response trips is one way to significantly reduce costs without sacrificing the quality of service.

Why Bus Passes?

It makes sense to offer bus passes for ambulatory riders who live in areas that are well served by fixed route buses.

 A study in the 2012 GAO report showed the great disparity between the cost of an average paratransit trip versus an average fixed route trip. The GAO found that the average cost of an ADA paratransit trip was $29.30 – about 3.5 times more than the average cost of a fixed route trip, which was only $8.15.

In addition to being a cost-effective option, taking the bus encourages riders to maintain their sense of independence, which may have a positive bearing on morale and overall health.

Software to Manage Bus Passes

Many brokers and providers have already recognized the value in offering bus passes, and are currently administering bus pass programs. However, managing bus passes manually is complex, as there are many factors that must be accurately tracked and accounted for.

We saw the need for an easier way to manage bus pass inventories and administer fixed route bookings. In a recent update to our NEMT and Paratransit scheduling software, we’ve added a technical tool that allows users to easily manage bus transports.

Key features of the bus pass management tool includes the ability to:

Manage Inventory of Bus Passes

  • Create provider listings for fixed route transit providers
  • Set up pass and ticket types and fares
  • Generate serial numbers
  • Track inventory and distribution

Manage Bus Bookings

  • Set transit as the preferred provider
  • Associate passes or tickets with trips
  • Calculate the cost per trip
  • Automatically calculate end of month reconciliation

See how easy it is to manage bus passes and bus bookings with the bus pass management tool product demonstration video.


About the Author

Gail Bauhs's avatar
Gail Bauhs

Gail Bauhs is the NEMT Industry Solutions Consultant at TripSpark Technologies. She has spent her career running NEMT brokerages in the United States and even developed her own NEMT software. She also chairs a national committee on NEMT. Her wealth of knowledge about the field of NEMT and NEMT operations is critical in developing better products for our NEMT clients. Connect with her on LinkedIn.

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