With the right NEMT software on their side, MCOs will benefit from automated solutions for operational efficiency.
Reliable NEMT solutions can simplify electronic data transmission without manual effort from encounter data to scheduling information and driver credentials. On top of the benefits for MCOs, members and drivers will also benefit through features such as automatic notifications that keep both parties informed.
Here are three ways that a non-emergency medical transportation application will automate electronic data transmission processes for an MCO.
Superior claims management provides MCOs with an efficient, customized workflow to manage the claims submission and reimbursement process of their non-emergency medical transportation services. Thanks to automated electronic data capture, TripSpark makes claims and encounter reporting both timely and accurate. MCOs can expedite claims faster and simpler with automated electronic data transmissions to improve billing accuracy and compliance and reduce rejected trips.
MCO’s can take advantage of the ability to manage claims for both funders and providers with a single screen and an easy-to-use interface. Plus, with TripSpark’s NEMT software, each step in the submission and reimbursement process initiates a unique status that can be easily tracked for audit purposes.
Schedule changes throughout the day for non-emergency medical transportation services can be costly and time-consuming to manage. Thankfully, TripSpark’s real-time dispatch streamlines this process by communicating with members and drivers. The software accommodates same-day scheduling changes, including cancellations, so that drivers can remain on schedule.
With the NEMT Passenger Portal, members can independently book, cancel, or update trips online, anytime. For example, when a member cancels a trip, the back office is immediately informed, and the scheduling change is automatically communicated to drivers using in-vehicle technology.
Credential management done manually can be a cumbersome process for MCOs to ensure that only active and approved drivers and vehicles provide NEMT trips — an essential aspect of compliance.
TripSpark makes this process seamless with credential management capabilities making available all necessary certification data to validate providers, drivers, and vehicles to be managed efficiently. The credential dashboard is easy to use and enables MCOs to view at a glance notifications of credentials nearing expiration.
MCOs can rely on TripSpark for efficient NEMT services and automated electronic data transmission solutions to support scheduling, documentation, and compliance.
If you’re an MCO looking for total transportation and health care management with NEMT solutions, learn more by contacting TripSpark today.