It’s every scheduler’s worst nightmare and one of the major signs that your operation needs a technological update. Because of an error somewhere in the chain of information, a member doesn’t receive the service they’re expecting. What’s worse is that when schedule errors and conflicts occur, the main person negatively affected is most often the participant. Vital medical services, transportation to medical centers, and personal home care visits are essential services for those individuals requiring support in maintaining an independent lifestyle. What are you doing to ensure that these services are guaranteed? Did you know that NEMT software can handle the management of multiple schedules to monitor even the largest interdisciplinary teams to keep them on track?
There is an inherent risk in attempting to manage multiple databases and schedules manually. Memory and intuition can function only so far. Even the most efficient scheduler can make a mistake. And despite the best intentions of an elderly care organization’s scheduling ability, there is enormous room for error, and errors can cost more than your reputation and resources. To a participant depending upon your services, this can spell disaster.
As your service expands and your team is dealing with more members, a larger database, more volunteers and health caregivers, the more you’re going to need NEMT software to keep track of all the moving pieces.
Because of the history of elderly care, most organizations still maintain separate databases, isolating transportation events with health care services. This simply doesn’t make much sense, since a participant’s schedule is comprised of all these events. So then why isn’t there one calendar for all events as well? With all schedules in a single location, you are able to have a complete view of each member’s unique schedule. Conflicts become quite apparent in this system. As well, you are able to track the daily schedule of each member of an interdisciplinary team, which ensures that the right caregiver is sent to the right participant at the right time.
While NEMT software is fundamentally used for scheduling and managing transportation services, many providers are unaware of the additional benefits of coordinating schedules. Employing an integrated software solution means that every stakeholder involved in elder care has access to vital, electronic medical information, personal information, phone numbers, addresses, disability type, etc.
Due to the complicated nature of providing total care to the elderly, you must consider automation as a companion to your existing business. For more detailed information on how NEMT software works to coordinate event scheduling with transportation services, download our whitepaper on the subject.