Mitchell has come full circle in his career and has found his passion at TripSpark. He started working in group homes and summer camps with young adults with developmental disabilities. This was the reason he pursued a degree in Psychology. Further, he had the great fortune of being close to his grandparents who all lived into their 90’s. Today with aging parents himself, improving the lives of others through transportation solutions is an honor.
1. What do you do at TripSpark?
I have the pleasure of working with clients and prospective clients who are seeking technology solutions to improve the quality of life for people in our communities through effective and valued transportation options. We work to improve member experience with a “smooth” trip in and reduce the anxiety of missing a medical appointment.
2. What motivates you to wake up and go to work?
Seeing how our software is implemented and how teams of people use it to manage the care journey for our communities' most vulnerable citizens. I love to visit PACE centers and watch as Participants arrive and settle into their day — healthcare appointments, games, meals and socializing.
3. What has been one of your proudest moments working with NEMT and health transportation technology at TripSpark?
I remember it clearly. I was in a call center in the Pacific Northwest when a person with disabilities had called to book a trip to her first job interview. It became clear, that her life was about to change. She was ecstatic to be able to have the transportation support she required to become a working member of our community.
What differentiates TripSpark from any other company I have worked for is the dedication to creating meaningful and trusted relationships with our clients and their members. We know that member safety and privacy is our #1 job. Missing a medical appointment, or worse, missing a member pickup, can have catastrophic consequences. Our team works tirelessly to ensure transportation services operate at the highest level of efficiency and performance. Our software has been battle tested and it’s ready for your team.
5. Given the current situation, what advice would you give to NEMT providers and brokers?
Past investments in technology saved lives during COVID-19. Call centers switched to remote operations overnight, meal and medicine delivery replaced trips into senior day centers, members' electronic health records had to be available in the field. Those investments took place years ago and saved lives today!
Today, especially in these times, investments cannot stop. More has to be spent on member safety and experience, self-serve tools, and real-time sharing and coordination and software solutions. Access to healthcare is not an option, it is a right. We owe it to those that rely on us to improve and be prepared. Give us a call and let’s work together!
Get to know more of the TripSpark Medical Team: