NEMT Online Booking Software For Client Trip Management
Offering your clients more control over their trip information, personal profiles and monitoring past and upcoming trips is becoming a necessity, rather than a luxury. Now you can provide them with a web portal that’s incredibly user friendly, with little to no set-up and training for your staff. Over the web, clients and members can perform a number of self-service tasks, see the precise location of their approaching vehicle, and even request a pickup: all without having to call into your operation. This provides them a highly personalized experience, but without over-taxing your staff. Using the delegate feature, family, funding agencies or medical facilities can manage trips on behalf of members too, saving even more staff time.
Benefits
Improved Customer Service
Provide valuable trip information and comprehensive self-service options without needing direct contact with your call center
Accessible 24 hours a day
- The system can email passengers confirmation of their scheduled trips to help eliminate call center volume
- Reduced calls allow call center staff to assist with complex requests or special needs
- Dispatchers can rely on information accuracy because there are fewer data entry points and less errors
Eliminate processes
- Trip requests and changes are automatically update in NovusMED eliminating the need for staff interaction and double entry from fax requests
- Members and/or Delegates can update trip information in real-time thereby improving on time performance, reducing no shows and cancel at doors all positively contributing to cost efficiency
Feature Highlights
- Book, review, confirm and cancel trips
- Automatically generate a return trip
- Review and edit their personal profiles
- See all upcoming and previously booked trips
- Viewing website with a screen reader
- Reduced strain on call centers
- Customizable settings require less IT intervention
- Settings are protected during upgrades
- Limited need for staff training
- Fewer no shows
- Shorter driver wait times
- Improved customer satisfaction and retention
- The service is always on: 24 hours a day
Discover the difference our NEMT software can have on your online booking portal and client management.
FAQs
NovusMED Passenger Portal allows passengers to book rides online through a user-friendly portal. The software then automates the scheduling and dispatching of rides, assigns vehicles and drivers.s text messaging and automated appointment reminders.
The benefits of using NEMT online booking software include increased efficiency, reduced administrative burden, improved communication with passengers, and enhanced visibility into ride data.
Many NEMT online booking software solutions offer customizable features and workflows to meet the specific needs of different providers. Be sure to ask Momentm about customization options when evaluating different software solutions.
How We Helped Our Clients Succeed
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