Reliable NEMT Software for Brokers - 5 Ways to Get More Out of Your Software



Reliable NEMT Software for Brokers - 5 Ways to Get More Out of Your Software

Reliable software is the pillar of NEMT broker technology. Customizable and fully integrated systems allow you, as a broker, to get the most out of your software. These are not features that are "nice to have", but aspects you should expect the software to provide for you to use to run your business. Here are five ways you can get more out of your medical broker software.

1. Flexibility

Your business is unique. Labels that work for some businesses might not be accurate for yours. That's why the ability to customize your software is so important. With TripSpark's NEMT software, you have the ability to customize search fields, report fields, and more. This allows for improved quality of information, as some fields can be marked as mandatory, ensuring you are never missing important data. Or you can create your own, user-defined fields to further customize how your software operates for you.

 

2. Setting Up Reports to Run Automatically

Regular reports are an important part of the success of any business. The ability to track your results and the efficiency of your rides are vital aspects of non-emergency medical transportation technology. This gives you a better picture of your business, showing your company's strengths and where there is room for improvement. Seamless software integration makes these reports simple and allows for them to be automatically generated at intervals of your choosing. Additionally, you can also create ad hoc reports as needed for when you need highly specific information.

 

3. Improved Customer Communication

Delivering good service and quality care are the main concerns of many Brokerage operations systems. Communication is an important aspect of the customer experience. You can use NEMT broker technology in order to create a seamless journey, from the booking process to the return ride. TripSpark's notification system allows you to automatically contact your individual members, days or minutes from the beginning of their trip, all with minimal effort.

 

4. Assign Large Numbers of Trips at a Time

As your company grows, the ability to smoothly assign multiple trips at the same time becomes important. Instead of taking 5 or 6 hours to complete a schedule, integrated medical broker software allows for you to be able to assign, schedule, and organize all the required information in one smooth step using cost and quality factors along with provider capacity limitations.

 

5. Create Automatic Exclusions to Speed Up Your Scheduling Software

There are areas of your service you need to customize. Not all drivers, vehicles, members, or providers are necessarily appropriate for each ride. You need to be able to customize the areas or types of service each of your drivers provides within your software. It's also key to be able to exclude one member from traveling with another. With TripSpark, members can be excluded from a specific driver or company, and a company can identify members they will not transport. Having these custom parameters allows for your system to properly allocate each rider with the proper trip.

To learn more about customizing your NEMT software, contact TripSpark Medical today.



About the Author

Kris Lyon's avatar
Kris Lyon

Kris, Senior Manager, Business Development-NEMT, has nearly 14 years of experience in the NEMT industry and is looking forward to sharing that knowledge with TripSpark's customers. Previously, she worked as the Human Services Transportation Coordinator for Lane Transit District.

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