The (Fast) Evolution of NEMT Software

The (Fast) Evolution of NEMT Software

If the last time you checked out NEMT software was ten years ago, you don’t know the whole story. The entire tech world, from TVs to toasters has undergone a complete makeover as this PC Mag post shows. When it comes to NEMT software, new advancements in GPS and mobile technology have produced more benefits than anyone could have imagined. If you’re new to examining the technology of different vendors, you need to know what’s actually out there before you make a purchasing decision. But first you need to be clear on what your operation actually requires.

NEMT Software Helps Grow Your OperationUnderstanding and Preparing for Operational Growth

In the early days, a provider may simply be in need of digital scheduling and dispatching software to help book trips quickly. As a provider grows, they will encounter greater operational issues that require a more robust system for managing trips, clients, billings and reimbursements. Knowing where your operation stands now versus where it will be in five years is key to purchasing the right software solution. Ask yourself:

  • Are you growing?
  • Do you plan to offer other healthcare-related transportation services?
  • Are you increasing the volume of trips you provide?
  • Will you expand your service delivery area?

Does an Integrated NEMT Software Solution Matter?

Integration of systems means that as you add more functions to your system, each new part continues to communicate with every other part, creating a more powerful operation. You need to not only import trips quickly and accurately, but you, your drivers and dispatchers may also need to call that data up at key moments. If you add a new component like a notification system or an online client trip management portal for booking, editing and managing trips, you need assurance that all the accompanying information (and newly entered data) is synchronized accurately and efficiently.

Does a Vendor’s History Matter?

If you’re looking for a single product like an in-vehicle camera, it may not matter how long a transportation technology vendor has been around. Even so, you may find yourself scrambling to get service if a company is too small to handle all the calls it receives. When evaluating which NEMT software is best for you, it’s a good idea to work with a vendor with a dependable track record when it comes to technical support and product development. If you’re planning to grow your business, any initial problems with a vendor will only increase exponentially as your operation expands, so choose carefully.

The list of issues to consider when purchasing technology is extensive. If you want to learn more about how far technology has evolved and what’s available today, we’ve assembled a full “NEMT Software Buyers Guide.” Some of the things you’ll learn are:

  • Information about incredible new tools
  • What to expect from your solutions
  • What your operation actually needs

Download our Buyer’s Guide here. Then give us a call to schedule a demo of our demand response products.

About the Author

Gail Bauhs's avatar
Gail Bauhs

Gail Bauhs operated NEMT brokerages for over 20 years at both public transit and private non-profit agencies. Gail is now an NEMT industry Solutions Consultant and board member of NEMTAC, a non-profit healthcare organization dedicated to championing standards and best practices for the provision of non-emergency medical transportation.

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