Transitioning to Value-Based Care? NEMT Technology Can Help!



Transitioning to Value-Based Care? NEMT Technology Can Help!

There are multiple aspects to providing high-quality, value-based care to everyone involved in your process. One of the major aspects is efficient transportation, which should be provided as part of a well-rounded management or treatment plan. 

Non-Emergency Medical Transportation, commonly known as NEMT, provides solutions to transportation barriers faced by many members. NEMT technology can be beneficial for both those who require a trip and those who provide trips. 

Value-based care represents a critical direction in NEMT because it is about aligning what’s paid for with outcomes and services, not just charging a fee. To provide value-based care to healthcare consumers, everyone should have access to exceptional non-emergency medical transportation services to overcome barriers to transportation.

TripSpark Medical specializes in providing NEMT software for MCO’s, brokers, PACE centers, and transportation providers. The software can be customized depending on the specific needs of the organization. Some key features include:

  • Automated eligibility imports 
  • Easy-to-use NEMT booking workflow 
  • Low-cost trip assignments 
  • Automated scheduling 
  • Broker provider data exchange 
  • NEMT billing for providers 
  • NEMT billing for funders 
  • Integrated provider, driver, and vehicle management 
  • Flexible report generation 

Providing transportation can include various types of traditional or specialized medical transport. Many NEMT solutions work through contracts with a network of NEMT providers to provide ongoing services that align with continuity of care.

NEMT technology also addresses many issues related to billing and payments for members’ transportation. Medical transportation billing software provides a simple, efficient way to issue and manage the billing aspect of the provided services and an easy way to follow up on payments. Another benefit of the application is that it can automate the process of credentialing drivers so everyone involved knows if a driver is actually properly trained and up to date with their paperwork.

The right software can also empower members through a system of feedback so their transportation provider has a direct line to what will bring members more value.

For non-emergency medical transportation services to operate correctly and efficiently, a high-quality tracking system is a must. The software provides details of dispatch for each driver and necessary tracking services that display who is driving or riding in which vehicles at any one time to ensure safety and efficiency. This builds a network with strong communication that can better serve its members. These tracking systems also keep detailed records of if a driver is on-time or not for their trips and helps transportation providers know when or if a driver needs additional coaching or help to ensure members get where they need to go on time.

As a facility transitions into value-based care, it must understand how such technologies can improve the existing transportation framework. When your systems are streamlined, you can devote more time to giving members the best experience possible. With proper support from TripSpark, you can integrate NEMT technology into your current systems to enhance user experience and workflow while reducing transportation costs. 

For MCO’s, brokers, and providers, TripSpark Medical’s NEMT software provides a comprehensive solution for non-emergency medical transportation services and person-centered care, complemented by extensive customer service support after integrating the software for maximum results.
 



About the Author

Kris Lyon's avatar
Kris Lyon

Kris, Senior Manager, Business Development-NEMT, has nearly 14 years of experience in the NEMT industry and is looking forward to sharing that knowledge with TripSpark's customers. Previously, she worked as the Human Services Transportation Coordinator for Lane Transit District.

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