Your PACE Program Can Use NEMT Scheduling Technology to Keep Participants Happy



Your PACE Program Can Use NEMT Scheduling Technology to Keep Participants Happy

It takes a lot to keep any PACE program operating at peak performance. It's more than just important to meet those standards, it's essential to keeping your participants and their families feeling like they're in the right place.

How you operate throughout your day is key, so healthcare professionals who understand your program and your participants are integral in delivering excellence. That's not the only important consideration. If a day doesn't start and end the right way, it can mean your participants can be soured on their experience with you.

How your participants go to and from your location is essential in this experience, so you want to make sure your scheduling is both efficient and timely.

The right scheduler can help, but there are ways to better support them with NEMT vehicle scheduling technology that handles the essentials.

How to Leverage NEMT Dispatch and Billing Software

Automate Scheduling to Handle All Your Essential Considerations

Not needing to worry about creating a schedule for your PACE program can help, however, it's only worth it when they consider everything. You can work with the TripSpark team to set up your scheduling software to optimize for the following considerations (and more):

  • Gender Restrictions: Depending on what your participants' needs are, they may request to not be around members of the opposite gender. TripSpark's NEMT scheduling technology automatically coordinates your drivers and participants for each route so gender-restriction needs are met.
  • Wheelchair Accessibility: If not all of your vehicles offer a wheelchair lift or ramp, your automatic scheduling can ensure that none of your participants who are wheelchair users accidentally get assigned to a vehicle that can't accommodate them.
  • Participant Proximity: Your automated schedules can also ensure that your generated routes include participants that live closer to each other so your drivers can pick up more people in less time.

Gathering Key Data to Support Your Program

You can use your NEMT software to coordinate and collect data on where your participants go to and come from, all medical appointments, demographic information, and real-time tracking for all trips. If you're looking to glean anything specific for your program, you can create custom reports to help support your internal research.

Don’t Hesitate to Ask Us About NEMT Vehicle Scheduling Technology

Between opportunities for optimization, needing to keep track of so much participant information, scheduling, billing, and more, you need whatever help you can get to make sure your PACE program runs smoothly and delivers high-quality care to its participants.

Every program has different needs, so don’t hesitate to reach out to our team now to strategize on ways to maintain and improve upon the high standard of care your program offers.



About the Author

Kris Lyon's avatar
Kris Lyon

Kris, Senior Business Development Manager, specializes in adapting the operational needs of customers to TripSpark’s NEMT software platforms. With a strong 30+ year history working in the Health and Human Services field, Kris provides insight into the health care industry and its relation to medical transportation.

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