Director of IT for the Canadian Cancer Society
Our Wheels of Hope Program is one that we’ve offered for over 50 years. And up until 6 or 7 years ago it was all done manually. We’re servicing about 12,000 patients a year, we do 12.5 million kilometers. Drivers - we have 2,500 drivers on this system. That leads to a little complexity because 2,500 drivers who keep their car in their garage means we have 2,500 garages. With the cost – meant that we weren’t able to offer rides to everyone who needed one.
When we looked at the systems, it was the configuration and flexibility that really attracted us to the system. Every single field that appeared on the screen – you could change the name of the field. And you can set up the fields that you required in addition to the standard ones that were in the system. As we’ve implemented the system, one of the things we’ve been able to do – that has helped us control costs considerably – is instead of having one driver one patient relationship, we now have drivers able to pick up multiple patients and drive them. That’s a considerable cost reduction. And that cost reduction helps us give more rides to more people.
Over the years, we have come up with many requirements to enhance the service. And we were able to work with TripSpark to develop these changes. They recognized the value in enhancing their product for other users. And that was a benefit I think to both of us and established a real partnership between TripSpark and the Canadian Cancer Society. More of a partner relationship than a pure vendor relationship.