Bringing Better Service to Their Community | OneCare

About One Care

One Care Home & Community Support Services is a community based, charitable, not-for-profit Canadian health organization providing supportive care to families across Huron and Perth Counties in Ontario. The area contains mostly rural and small communities that don’t have a sufficiently funded infrastructure to support public transportation. One Care's EasyRide transportation service fills the need by partnering with various smaller agencies to bring service to its riders, most of whom require assistance or have other special needs. As such, One Care needs to manage, schedule and ostensibly, dispatch a great many smaller agencies to extend the depth of service they desire.

Their mission is to support and strengthen the health, independence and quality of life for individuals and their families within the community. One of the best ways to do this is to have a strong demand response software solution that can help coordinate the many agencies that they connect to.

The Problem / Challenge

Poor solutions for effective coordination with their clients meant that information sharing was a tricky matter. Each agency had an individual governance structure, or unique:

• Eligibility criteria
• Funders
• Funding Levels
• Values
• Interests
• Vehicle and Equipment

Demand Response Software Solution

After completing a thorough assessment of their partners' needs, challenges and opportunities, One Care was able to confidently recommend a plan to deploy TripSpark's demand response/NEMT software. One Care's partner agencies quickly approved the proposal once they realized the measurable benefits of the single-source solution:

• Streamlined office work
• Improved communications
• Immediate and accurate data collection
• Streamlined planning and scheduling procedures
• Intuitive, user-friendly software
• Software with an industry-leading algorithm

The Results

One Care and their clients significantly improved their service offerings and operational efficiencies immediately upon deployment of TripSpark's demand response/NEMT software. Employee and participant satisfaction levels were elevated across all areas of each agency as much less time had to be devoted to tedious daily operational functions. Inefficiency experienced before the software implementation was replaced with improved employee performance and a reinvestment of dollars into other areas like service delivery.

“[now] we can meet the current and future needs of our aging population.”

One Care uses TripSpark demand response software to establish a network of data on their clients that can easily be accessed exactly at the moment that it is needed.

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