>> Dispatching, Billing, Eligibility, Passenger Information, Automated Scheduling & More <<
Coordination and exchange of information are key to keeping the entire NEMT ecosystem running efficiently. This can include communication of client information, eligibility, proof of on-time service, reports to agencies, and more.
Reduce data input errors for fewer denied claims. Advanced eligibility and claims workflow processes.
Provide accurate insight into a provider's work and efficiently relay information to funders.
Enhanced Service Quality
Fewer complaints. More reliable and predictable schedules. 24/7 self-service options for clients.
Send trip notifications to clients and receive immediate replies. Reduce no-shows and improve predictability of service.
Clients and their care givers can book, view, edit and cancel trips. Initiate will-call return trips with the touch of a button.
Digital manifests make a driver's job easier and safer. Automatically monitor trip details, add/cancel trips in real time, capture client information, and much more.
TripSpark comes from a family of companies with an impressive history throughout North America and globally, with decades of experience in transportation.
TripSpark offers comprehensive operational and industry resources. Our customers can access online training resources, including monthly training courses on new features and functions, user guides and collaborative discussion forums.
Our trainers employ a “train the trainer” methodology to empower your staff to confidently train others. Implementation always includes a thorough needs assessment, and rigorous testing and piloting process in preparation of your go-live date.
For many of our long-term customers, a single-vendor solution for both their hardware and software means better support, dependable product integration, and top-of-the-line reliability.
Responsive and effective customer support is critical for your operations. Our Customer Care team is available 24/7 by phone, email or online through our Customer Care portal.
Our support representatives come from the industry and have years of industry experience. They are very knowledgable, and not your typical "front-line" support.
Mike understands the importance of investing in transportation technology. As he says, “That’s the big hangup with technology in the first place. ‘Awesome, it looks great. How much does it cost? I can’t afford it’. If you can get past the investment in technology and look at the value it can provide, you can find that the efficiency gains will more than pay for the upfront costs.”