Your operations are one-of-a-kind. Each agency providing NEMT services faces unique circumstances, which means a one-size-fits-all solution will never provide your staff and riders with the support they need. At a minimum, funding varies from region to region, and you might serve urban, suburban, or rural passengers. Customization isn't a nice-to-have—it's essential for a successful, effective service.
That's why TripSpark's NovusMED is completely customizable for you: it's the only software out there today specifically designed for the complex and changing needs of the NEMT industry.
NovusMED enables you to quickly build optimized schedules and includes flexible scheduling and dispatch modules that can be shaped to suit individual needs. You can also customize the software to streamline your back-office processes for billing, data reporting and sharing with partners, proof of eligibility and on-time service, improving communication with drivers, verification of drivers' licenses, and enhancing client service.
Simply put, integrated NEMT software allows your organization to make operational improvements and boost your bottom line while providing top-notch service to passengers.
TripSpark has extensive experience supporting NEMT operations of all sizes in addition to ADA paratransit, fixed route, and microtransit. We understand the unique challenges of public and community-funded services like yours to improve both your staff and passengers' experiences and deliver quality care. Let's partner to innovate and grow together.
NEMT Software Suite Overview
Save time for your staff with automated scheduling and dispatch. Plus, easily book single trips or daily batch trips in one go.
Drivers electronically receive daily trip assignments and scheduling changes. You'll make them happier, and provide more efficient operations for passengers.
Provide passengers maximum convenience by accommodating same-day scheduling changes such as will-calls, last-minute trip requests and late cancellations while maintaining high efficiency and on-time performance.
Ease staff and passenger experiences by maintaining an up-to-date database of drivers and clients. Document and respond effectively to compliments, complaints, and other inquiries with client relationship management. Plus, track an accurate listing of vehicles.
Billing / Claims
Maximize consistency and positive service experiences—with less effort than ever before. NovusMED's automated electronic data transmission improves billing accuracy and compliance and reduces rejected trips. You'll receive faster reimbursements from multiple funding sources. Transactions comply with HIPAA data confidentiality laws, and information is automatically captured to make the audit process a breeze.
See important data and key metrics at-a-glance with our intuitive data management system. Receive electronic trip requests from brokers, healthcare organizations and other funding sources to determine service and payment expectations quickly. In turn, provide them with accurate trip completion data in record time. Perform fast document imports and exports, such as trip data and credentials.
Provide personalized, self-managed trip booking for Passengers with the convenience of Passenger Portal, available via computer, tablet or smartphone.
The Notifications module provides SMS (text) or IVR (voice call) updates, so passengers get accurate vehicle arrival times, resulting in more on-time departures.
Confidentiality is top of mind with NovusMED. We have exceptional ratings and scores on HIPAA attestation, Secured Software Development Life Cycle, HITRUST RAPID Assessment and Cyber Risk Scorecard.
Improve billing compliance and reduce the number of denied trips. Easily track driver and vehicle licensing, certifications, training, and insurance.
API connections with ModivCare and others ensure that everyone using NovusMED has the real-time information they need to provide seamless transportation services.
Manage all aspects of NEMT scheduling and dispatching including trips, vehicles, clients and reimbursements.
Using tablets or mobile data terminals (MDTs), drivers receive manifests, schedule changes are communicated in real-time and trip performance data is stored digitally.
Reduce no-shows and late cancellations and decrease your call center volume with automatic trip reminders and arrival updates sent to clients via text, email or IVR.
Reduce administrative costs by enabling clients or their delegates to independently book, cancel or update trips online at any time.
Ensuring only active, certified drivers and vehicles provide NEMT trips is key to accurate reimbursements and clean audits for transportation providers.