TripSpark's Notification System reduces the strain on call centers while improving your service to your customers. With little effort for your staff, you can automatically contact each client or member individually, days or moments before a trip occurs. With better communication, you'll know immediately if a trip is no longer required, greatly reducing the incidence of no shows. Your clients are better prepared before their vehicle arrives, giving them more control over their experience. TripSpark Notifications is cloud-based and fast to implement, easy to customize and configure.
When a client gets notified about a trip, they have many options. They can cancel or confirm their trip with a push of a button. They can also manage and edit their trip details without having to call into your office. Messages are sent via:
Dispatchers will know immediately when a trip is canceled, saving time and maintaining an efficient schedule. The system is extremely intuitive and easy to learn. In no time, staff will be able to send out automated single or mass notifications. Features include:
Traditional IVR systems can cost a great deal in terms of set-up and maintenance. Our cloud-based solution requires no installation of new telephone lines or a client-side server (when hosting with us). Software updates are seamless and cloud hosting reduces IT involvement considerably.
By reducing the frequency of no shows, late cancelations, canceled at the door events, driver wait times, etc., you can remove resource-wasting inefficiencies throughout your operation. Having updates reduces the confusion that can destabilize your schedule.