NEMT Software to Build an Efficient Brokerage Operation

Coordination and exchange of information is the key to an efficient NEMT broker model. This can include the exchange of data between broker and provider, broker and client, provider and client, and broker and funding agency. It can include the communication of client information, proof of eligibility, proof of on-time service, and even the verification of driver licenses. A total view of contract and provider information, with the ability to drill down to detailed data sets can enable your operation to gain key insight into metrics, report on quality service, and at the same time deliver a higher quality of service. Simply put, an integrated NEMT software solution can allow your organization to make operational improvements and boost your bottom line.

Automated Scheduling

Simplify trip assignments and easily select the least costly, most appropriate transportation for each client and each trip. Easily build and suggest efficient schedules for your contracted providers that minimize idle-time and maximize resources.

Trip Assignment

Select the most appropriate provider based on criteria including cost, location, mode, availability, and quality. Assign trips to low-cost providers and alternate modes and administer mileage reimbursement, bus pass and TNC programs with ease.

Complete End-to-End Integration

Share vital data and information throughout your entire NEMT eco-system: state agencies, managed care organizations, providers and clients. Manage multiple providers and multiple funding sources. Total insight into every part of your operation.

Providing Better Service to Clients

With our integrated solutions, clients have more control over their trips, full 24/7 service and a greater sense of comfort with your service. Automation and on-line portals make your service more dependable and predictable.

Reliable Reporting

Gain operational insights and accurately report performance data for government and funder audits. Log and view statistics including: cumulative trips, trips by mode, trip purposes, no-shows, cancellations and late cancellations.

Reduce Staff Time and Call Volume

With self-service trip booking features, data is captured once. This improves accuracy and means no re-keying of data. Through better communication with funding agencies, client information can be securely shared and edited online, without the need to call into your office.

Better Connection to Your Providers

All mission-critical data is shared and accessible. Billing goes smoothly and providers can rely upon timely reimbursements. When providers and brokers are connected, brokers have complete insight into their operation, their trips, their clients and quality of service.

Client Notifications, Online Booking and Provider Mobile Apps

Integration with TripSpark's client notification system and online booking portal means clients are notified of upcoming trips and the back-office is immediately informed when clients book, cancel or confirm trips on-line. The system communicates with the Provider Mobile app to ensure drivers automatically receive any scheduling changes.

Let’s talk solutions.

Kevin Manley, Metro West Ambulance

Kevin Manley describes his experience using TripSpark's NEMT software Novus Med and how it has made his life much easier. "Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Watch to learn more! 


Mike Hall, Hope Network

Mike understands the importance of investing in transportation technology. As he says, "That's the big hangup with technology in the first place. 'Awesome, it looks great. How much does it cost? I can't afford it'. If you can get past the investment in technology and look at the value it can provide, you can find that the efficiency gains will more than pay for the upfront costs."


NEMT Software for Brokers Resources

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