Total Transportation and Health Care Management

We understand that each health care entity operates under unique circumstances. The structure for Medicaid, Medicare and insurance-funded services varies by state; organizations may serve primarily urban or rural areas, and may work with a single funder or multiple funders.

TripSpark's NEMT software for health care organizations enables you to quickly build optimized schedules, and has flexible scheduling and dispatch functions that can be shaped to suit individual needs. Other features include streamlining back-office processes such as billing, improving communication with providers and drivers, and enhancing the quality of client services.

Automated Scheduling

Simplify trip assignments and easily select the least costly, most appropriate transportation for each client and each trip. Build efficient transportation schedules for your own vehicles or suggested schedules for your contracted providers that minimize idle-time and maximize resources.

Real-Time Dispatch

Accommodate same day scheduling changes such as will-calls, last minute trip requests and late-cancellations without impacting efficiency or on-time performance. Any scheduling changes are automatically communicated to drivers on their in-vehicle app or device.


Reimburse transportation providers faster and easier with automated electronic data capture and transmission for timely and accurate billing and encounter reporting. Manage claims faster and easier with automated electronic data transmissions that improve billing accuracy and compliance and reduce rejected trips.

Improving management of participant information

The system captures demographic information for participants, including general information, multiple addresses, contacts and even staff member preferences. Integrated database shares across your network, but HIPAA compliant security levels allow you to specify user information access.

Client & Resource Management

Maintain an accurate and complete database of clients, transportation providers, drivers, and vehicles. Track and monitor required driver and vehicle certifications, licensing, training, and insurance.

Reliable Reporting

Gain operational insights and accurately report performance data for government and funder audits. Log and view statistics including: cumulative trips, trips by mode, trip purposes, no-shows, cancellations and late cancellations.

Managing home health care visits

Get immediate updates about the status of all home health care visits. This allows you to uncover areas of possible inefficiency and ensures that schedules are being kept so that care levels remain high. Mobile devices can provide the ability to capture task completion information and times.

Client Notifications, Online Booking and In-Vehicle Apps

Integration with TripSpark's client notification system and online booking portal means clients are notified of upcoming trips and the back-office is immediately informed when clients book, cancel or confirm trips on-line. The system communicates with the DriverMate or Provider Mobile in-vehicle apps to ensure drivers automatically receive any scheduling changes.

Let’s talk solutions.

Kevin Manley, Metro West Ambulance

Kevin Manley describes his experience using TripSpark's NEMT software Novus Med and how it has made his life much easier. "Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Watch to learn more! 


Mike Hall, Hope Network

Mike understands the importance of investing in transportation technology. As he says, "That's the big hangup with technology in the first place. 'Awesome, it looks great. How much does it cost? I can't afford it'. If you can get past the investment in technology and look at the value it can provide, you can find that the efficiency gains will more than pay for the upfront costs."


NEMT Software for Health Care Organizations Resources

Let’s Get Connected.