Non-emergency medical transportation (NEMT) was first offered in 1966 and created to provide transportation to and from healthcare facilities for those who did not have the means to transport themselves for one reason or another. NEMT covers non-urgent medical needs like appointments, tests, and follow-ups but also can be to support seniors in accessing PACE programs.
Now, specialized NEMT software helps verify who is eligible to receive trips through medical transportation services along with a suite of other critical functions. NEMT scheduling software helps MCO’s, brokers, PACE centers, and providers manage their transportation systems quickly and efficiently.
We want to take the time to explore three compelling reasons to invest in non-emergency medical transport for your healthcare consumers to improve and scale your operations.
Person-focused and value-focused care are the pinnacles of any healthcare system. High-quality transportation services are a significant aspect of maintaining participant safety and satisfaction. By investing in a well-developed NEMT dispatching system, NEMT service providers can help facilitate proper person-focused care by healthcare professionals rather than busying themselves with the day-by-day details of transportation.
Trackable NEMT software can significantly reduce the number of missed or delayed appointments caused by transportation barriers. Ensuring members have the proper mode of transport to attend appointments and follow-ups can reduce no-shows and waiting times to enhance clinical efficiency and workflow. Members can, therefore, be seen and treated quickly, increasing healthcare consumer satisfaction and reducing loss of revenue.
With the extensive tracking features available on NEMT software, driver and vehicle management is much easier. NEMT providers can manage their vehicles to update and organize schedules for their drivers.
Dispatchers and call centers have an overview of where each vehicle is. Using the NEMT dispatching system, they can track in real-time where each driver is. From here, they can select the most appropriate provider for each member based on several factors, including location, mode of transport, and cost.
NEMT software also eases the process of managing required credentials. Supporting documents, such as driver’s licenses, driving insurance, and vehicle inspections, can be uploaded into the system within minutes. Reports can be created to analyze and identify when licenses are due to expire, so the necessary actions can be taken to avoid unexpected problems in the future.
A high-quality billing system needs to be in place to effectively monitor and manage non-emergency medical transport for healthcare consumers. Our automated NEMT scheduling software uses a sophisticated algorithm to enable real-time tracking, scheduling, and routing to assess which is the best vehicle for each participant. There are fixed-route and mileage reimbursement options available too.
Part of this assessment involves considering the cost based on the mode of transport and distance. The booking and billing system makes it easier for NEMT providers and brokers to securely accept payments to reduce any delays in payment processing. The automated system streamlines billing to enhance the completion of assigned transportation trips and ensure there are no reporting errors.
To learn more about the benefits of NEMT software, contact TripSpark Medical today.