A single-source solution to connect all stakeholders to mission-critical information. All products are designed to grow with your operation, and enable that growth. Our software offers a wide range of functionality including: automated scheduling, real-time dispatching, credentialing, client management, imports/exports, billing & claims, and client technology like online-booking, and client notifications.
Protecting our customer's PHI data is of the upmost importance to our organization.
We have implemented security and privacy controls to ensure HIPAA data is protected.
Robust reporting capabilities for audits and performance reviews.
Improved productivity and communication between brokers and providers.
Offer better service with automated scheduling and real-time information.
HIPAA compliant access to information, transportation and caregiver schedules.
“The bottom line is that we believe in what we do. We were able to achieve a major milestone in 90 days by building an entire statewide organization of provider, delivery source, call center and claims processing. The future of WellTrans is looking very bright.” William Retherford, CEO, WellTransLearn More
CCRTA purchased TripSpark's Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve Paula George Deputy Administrator/Travel Trainer, CCRTALearn More
"We saved lives with TripSpark. We were able to identify individuals and where they lived, and with immediacy, we were able to get out there and get people out of harm’s way." Ernesto Paredes Executive Director, Easy Lift TransportationLearn More
"Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Kevin Manley Brokerage Administrator, Metro West AmbulanceLearn More
Every business is unique, and NEMT providers are no different. Transportation software for providers needs to be customizable in order to work for your business. With automating changes in routes and appointments, automatic billing and qualification of members, and pristine records with minimal effort, TripSpark’s software has the right solutions for your business. Here is how TripSpark’s software can work for your business.
At TripSpark Transit, we're all about customer experience - the better served our transit agency customers are, the happier they feel. Delivering a great customer experience makes great business sense. By carefully monitoring, and constantly improving on customer response times, and issues resolution rates, TripSpark's customer care team keeps elevating the customer satisfaction bar higher, and higher.
Reliable software is the pillar of NEMT broker technology. Customizable and fully integrated systems allow you, as a broker, to get the most out of your software. These are not features that are "nice to have", but aspects you should expect the software to provide for you to use to run your business.
Value-based care represents a critical direction in NEMT because it is about aligning what’s paid for with outcomes and services, not just charging a fee. To provide value-based care to healthcare consumers, everyone should have access to exceptional non-emergency medical transportation services to overcome barriers to transportation.
Discover the (top) 7 reasons to get to know Mike Dukart - TripSpark Transit's Director of Sales. From his dynamic personality, his industry insightfulness, and his genuine enthusiasm to make a significant impact to the future growth of TripSpark Transit, Mike Dukart is one interesting guy!
Through a series of interviews with transit leaders around the US, the Community Transportation Association of America (CTAA), has identified six emergent transit trends to address several pandemic-related challenges, and preserve the future of public transit.
Non-emergency medical transportation (NEMT) was first offered in 1966 and created to provide transportation to and from healthcare facilities for those who did not have the means to transport themselves for one reason or another. NEMT covers non-urgent medical needs like appointments, tests, and follow-ups but also can be to support seniors in accessing PACE programs. Now, specialized NEMT software helps verify who is eligible to receive trips through medical transportation services along with a suite of other critical functions. NEMT scheduling software helps MCO’s, brokers, PACE centers, and providers manage their transportation systems quickly and efficiently.
Since 2016, Niagara Falls Transit and TripSpark Technologies have enjoyed a great partnership. Beyond helping Niagara Falls Transit keep their Fixed Route and Paratransit systems running smoothly, the TripSpark team has developed a specialized transit report to assit Niagara with their annual (and mandatory) Canadian Urban Transit Association (CUTA) report.
For paratransit riders, TripSpark offers a cool, interactive voice response system (IVR) that allows users to easily book their trips and perform several other useful tasks. This feature is within the TripSpark Notifications product, and it enables passengers to manage all aspects of their trips, without having to speak to a customer service assistant.
The Canadian Federal Government is taking a transformative step in the right direction, with its announcement of a Permanent Transit Fund (PTF). The substantial cash injection of $3 billion, starting in 2026, will have a significant impact on the development of public transit, and keep communities moving forward, while lowering emissions.
While the USA and the rest of the world are happy to see vaccination numbers rise, and the wearing of masks dissipate, anxiety is still high. It has been so long since we truly felt “normal,” that it is hard to imagine what normal looks and feels like anymore. Even with Personal Protective Equipment (PPE) restrictions being lifted in many parts of the country, there remain those who are not comfortable mingling in society for any reason, much less without a mask. Just read the news – the COVID, shut-in, way of life of the past (long) while, has hampered many people’s physical and mental health. And now that things are opening again, not everyone is ready for it.
Today, with many “regular” social opportunities re-emerging, and large numbers returning to their office work places, people are either taking advantage of their increased public transportation freedom, or they're making the choice to remain shut in. Depending on your personality type, you may be ready to hop back on the bus, or keep playing it safe, and continue to hit the brakes.
In the public transit sector, COVID-19 initiated a set of social distancing restrictions, and stringent sanitation protocols, that immediately changed the face of public transit. Today, with the pandemic nearly in our rear-view mirrors, transportation providers are now embracing and improving upon the technological and service changes they were forced to make, just to adhere to health and safety requirements.
For several years now, the health care industry has been promoting an emphasis on social determinants of health (SDOH) to improve health outcomes. These can include education, employment, nutrition, and transportation to name a few. The effort by Accountable Care and Managed Care Organizations (ACO/MCO) has been great to promote the effectiveness of adding these to a well-rounded preventative care model. But how does one determine what the needs are and, further, what resources are available?
Along with our powerful fixed route and on-demand/paratransit software, TripSpark offers rideshare management software. RidePro offers easy-to-use web-based software that manages and delivers ridesharing, and other alternative commuting services. For your participants, that translates to convenient, pooled, safe, and affordable transportation.
The things that most of us take for granted - like seeing, hearing and mobility, are not possible for many individuals with special needs. However, assistive, adaptive, and other technologies, greatly help people with disabilities achieve their goals. For those of us in the transit technology industry, our job is to make transportation easier and more accessible.