Tell Us About Yourself

NEMT Providers
NEMT Brokers
Health Care

Discover the TripSpark Difference

A single-source solution to connect all stakeholders to mission-critical information. All products are designed to grow with your operation, and enable that growth. Our software offers a wide range of functionality including: automated scheduling, real-time dispatching, credentialing, client management, imports/exports, billing & claims, and client technology like online-booking, and client notifications.

Protecting our customer's PHI data is of the upmost importance to our organization.
We have implemented security and privacy controls to ensure HIPAA data is protected.

NEMT Reporting Software

Robust reporting capabilities for audits and performance reviews.

Medical Brokers and Providers Software

Improved productivity and communication between brokers and providers.

Automated Medical Dispatch and Scheduling

Offer better service with automated scheduling and real-time information.

HIPAA Compliant Medical Software

HIPAA compliant access to information, transportation and caregiver schedules.

Safe, Reliable & Affordable Transportation Options I CCRTA

CCRTA purchased TripSpark's Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve Paula George Deputy Administrator/Travel Trainer, CCRTA

Learn More
Saving Lives with TripSpark | Easy Lift Transportation

"We saved lives with TripSpark. We were able to identify individuals and where they lived, and with immediacy, we were able to get out there and get people out of harm’s way." Ernesto Paredes Executive Director, Easy Lift Transportation

Learn More
NEMT Software Success Story | Metro West Ambulance

"Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Kevin Manley Brokerage Administrator, Metro West Ambulance

Learn More
Simpli to NOVUS Migration | Independent Community Transport

"The efficiency in trips, the efficiency in schedules, has impacted our payroll hours. There’s a lot less sitting around waiting for trips." Steven Wolfe Owner-Operator, Independent Community Transport

Learn More

From The Blog

Medicaid spending in 2020 topped $679 billion

Medicaid spending in 2020 topped $679 billion

By the spring of 2020, healthcare use and spending dropped steeply due to cancellations of elective care. Hospitals needed the increased capacity and social distancing measures to lessen community spread of the coronavirus. Telemedicine use increased exponentially but as the year progressed, in-person care resumed for hospital and lab services and healthcare use and spending started to rebound. One area to realize a significant spending increase in 2020 was Medicaid managed care organizations (MCOs).

How NEMT providers are untangling their “spaghetti systems”

How NEMT providers are untangling their “spaghetti systems”

Unfortunately, providers who are using multiple, disjointed platforms or "spaghetti systems" as we call them, are finding it harder and harder to effectively manage all parts of their operation – to keep their members safe and happy. Smart health service providers have one priority – delivering quality care and service to their members! And the first step begins with cleaning up their spaghetti mess by moving towards ONE nice, neat, interconnected bundled solution.

The Life-Changing Link Between Transportation & Health

The Life-Changing Link Between Transportation & Health

A person's health and wellness is directly linked to their social and economic environment.  According to research conducted by the University of Wisconsin Population Health Institute, just 20% percent of health can be attributed to medical care. While 40% is directly linked to social and economic factors – like housing status, access to healthy food, access to education and access to non emergency medical transportation (NEMT). Importantly, transportation is an economic and social factor that impacts people’s daily lives. Transportation barriers can affect a person’s access to health care services

We’re More Than Just “Widgets”

We’re More Than Just “Widgets”

At TripSpark, we're more than just widgets! We're about the people who need those widgets and the people who service those widgets – and not the widgets themselves!  It's about being in the people-pleasing business, right? Every problem has a solution, and as people in the transportation widgets business, it's our job to solve our transit customers' problems so that they can focus on what matters most to them – ensuring a great experience for each ONE of their riders.

The ACA Gets a Boost from Biden’s American Rescue Plan Act

The ACA Gets a Boost from Biden’s American Rescue Plan Act

Biden's $1.9 trillion American Rescue Plan makes provisions to boost coverage under the Affordable Care Act (ACA). This is great news for the Non-Emergency Medical Transportation (NEMT) industry as the anticipated increase in NEMT trips being done under Medicaid, will result in substantial business for NEMT Brokers and Providers.

Non-Emergency Medical Transportation Trip Denial Process

Non-Emergency Medical Transportation Trip Denial Process

Non-Emergency Medical Transportation (NEMT) trip requests get denied. When this happens, Medicare health plans are required to issue a Notice of Denial of Medical Coverage (or Payment), also known as an Integrated Denial Notice (IDN). Denials happen for several reasons, all related to eligibility. Some services that are not covered and therefore lead to trip denials.

Big Bucks to the Transit Rescue – Biden’s Plan Gives Public Transit $30.5 Billion.

Big Bucks to the Transit Rescue – Biden’s Plan Gives Public Transit $30.5 Billion.

March 11, 2021 was a monumental day for the future of Transit in the US. The House of Representatives passed legislation that cleared the path for one of the most expensive and extensive economic rescue plans in US history. When President Biden signed the historic $1.9 trillion American Rescue Plan into law on March 11th, he earmarked $30.5 billion specifically to help rescue public transit.

Healthcare Industry Trends Positively Impacting NEMT

Healthcare Industry Trends Positively Impacting NEMT

Innovation has played a major role in moving the world forward in the face of a global pandemic. Efforts to mitigate health and safety risks for our most vulnerable, are pushing the NEMT industry to evolve from mainly "transporting people" to delivery-based services. A significant investment in transportation infrastructure to incorporate the needs of people with disabilities, maintain deliveries of medical and food supplies, and support autonomous vehicles and on-demand services, are a few of the solid wins for the NEMT and Healthcare industries. 

What are TNCs? Are TNCs the Right Option?

What are TNCs? Are TNCs the Right Option?

A Transportation Network Company, also known as a "TNC", is a "ride hailing" or "ridesharing" organization that uses a mobile app, enabling people to secure individual and carpooling rides from drivers who use their own vehicles. GPS capability in smartphones identifies the pick-up location and keeps the customer informed in real- time when the car will arrive and it also provides a photo of the driver for identification purposes.

NEMT Focus Groups – What You Need to Know

NEMT Focus Groups – What You Need to Know

Recent changes to non-emergency medical transportation (NEMT) requirements via administrative action, have rendered NEMT a mandatory benefit. This is a huge win for the American people! Under this action, states are required to provide NEMT and use the most appropriate form of transportation. The scope of benefit varies by state, but generally covers a broad range of NEMT services through one or more approaches: Fee for service (FFS),Third party broker and Medicaid managed care.

Emerging Opportunities for the State of the Transit Industry in 2021

Emerging Opportunities for the State of the Transit Industry in 2021

Paul Comfort, SVP, Chief Customer Officer of Trapeze Group, VP of Business Development for TripSpark, and host of Transit Unplugged, recently nailed the lead story "New Year, New Opportunities: The State of the Transit Industry in 2021", in Metro Magazine. In this eye-opening article, we learn just how vastly different the transit industry is now compared to just one short year ago. And although 2020 was bleak to say the least, transit agencies have found their footing amongst the rubble of the COVID-19 global pandemic, to reinvent themselves and emerge victorious (or at least they're well on their way).

 Rob’s Rising… Rob DeSanti Takes the Wheel as TripSpark Transit’s New General Manager

Rob’s Rising… Rob DeSanti Takes the Wheel as TripSpark Transit’s New General Manager

Rob DeSanti officially became TripSpark Transit's new General Manager on February 1, 2021. When Rob learned that TripSpark was searching to fill the newly vacant GM role for Transit, he jumped at the opportunity. Rob's business development and leadership experience make him the perfect fit for the job, and the business is looking forward to what will certainly be a very positive impact on the company and the industry. 

6 Great Reasons to Get to Know Daniel Bower, Project Manager, Rideshare

6 Great Reasons to Get to Know Daniel Bower, Project Manager, Rideshare

Meet Daniel (Dan) Bower, Project Manager with TripSpark's Rideshare Group. Given Dan's impressive history in the industry, it's hard to imagine anyone better suited to this dynamic role. Not only does Dan have an extensive educational background in transportation engineering, but he's also been living and loving transportation and technology since his days in high school.

Useful Tools for the Transit Trade (Ridership Trends)

Useful Tools for the Transit Trade (Ridership Trends)

The American Public Transit Association (APTA) has some cool new resources for the entire transit industry. Transit agencies and businesses can now follow current ridership trends and see how agencies stack up against their peers.

What a Trip! Celebrating Andrea L. Potter’s Amazing Career

What a Trip! Celebrating Andrea L. Potter’s Amazing Career

A celebratory trip down memory lane to share Andrea L. Potter's amazing journey to General Manager of TripSpark Technologies, is just one small way to honor this fantastic leader as she plans her smooth ride into retirement.


 

The Important Link Between Managed Care and Medical Transportation

The Important Link Between Managed Care and Medical Transportation

While Managed Care Organizations (MCOs) have typically turned to Transportation Brokerages (Brokers) to manage and administer the Medicaid Non Emergency Medical Transportation (NEMT) benefit, many MCOs are now utilizing reliable transportation software live NovusMED and bringing the NEMT benefit back in house, to further enhance their suite of transportation services.

Let’s Get Connected.