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NEMT Providers
NEMT Brokers
Health Care

Discover the TripSpark Difference

A single-source solution to connect all stakeholders to mission-critical information. All products are designed to grow with your operation, and enable that growth.

NEMT Reporting Software

Robust reporting capabilities for audits and performance reviews.

Medical Brokers and Providers Software

Improved productivity and communication between brokers and providers.

Automated Medical Dispatch and Scheduling

Offer better service with automated scheduling and real-time information.

HIPAA Compliant Medical Software

HIPAA compliant access to information, transportation and caregiver schedules.

Simpli to NOVUS Migration | Independent Community Transport "The efficiency in trips, the efficiency in schedules, has impacted our payroll hours. There’s a lot less sitting around waiting for trips." Steven Wolfe Owner-Operator, Independent Community Transport Learn More
NEMT Software Success Story | Metro West Ambulance "Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Kevin Manley Brokerage Administrator, Metro West Ambulance Learn More
Investing in Transportation Technology | Hope Network "TripSpark has been an incredibly valuable investment." Mike Hall Hope Network Learn More
How Automation Improves Patient Care | Canadian Cancer Society "We now have drivers able to pick up multiple patients. That cost reduction helps us give more rides to more people." Gerry Holmes Director of IT for the Canadian Cancer Society Learn More

From The Blog

Three Questions with Steve Dewis of TripSpark Medical

Three Questions with Steve Dewis of TripSpark Medical

This year, TripSpark has committed to the continued growth of our Medical team. We sat down with Steve Dewis, General Manager of TripSpark Medical, to discuss our non-emergency medical transportation (NEMT) segment. Let’s rapid-fire three questions and answers:   Question 1:...
Part 3: Using Technology to Coordinate NEMT and Transit Services

Part 3: Using Technology to Coordinate NEMT and Transit Services

Welcome to part 3 in our series Using Technology to Coordinate NEMT and Transit Services. Check out Part 1 and Part 2, if you haven’t already. The TCRP researchers spoke with NEMT and Transit stakeholders and found all were united in their desire to achieve three common...
Part 2: Using Technology to Coordinate NEMT and Transit Services

Part 2: Using Technology to Coordinate NEMT and Transit Services

In part 2 in our series on Using Technology to Coordinate NEMT and Transit Services, we will look at how NEMT brokers and transit agencies can negotiate a mutually beneficial rate for services. If you haven’t already, check out part 1 here. Download the Research...
Part 1: Using Technology to Coordinate NEMT and Transit Services

Part 1: Using Technology to Coordinate NEMT and Transit Services

In this two-part blog series, we’ll first look at the growing NEMT-Transit divide and then explore how improving communication through technology between these differing industries can lead to achieving common goals and improving customer access to transit services. Download...
3 Tips to Stop Procrastinating With Your K-12 Transportation Software Search

3 Tips to Stop Procrastinating With Your K-12 Transportation Software Search

During the glum winter months, are you wrestling with Seasonal Affective Disorder (SAD), also known as seasonal depression? While SAD only affects about 10% of the general population, we have found another underreported seasonal disease that may affect a greater portion of...
How NEMT Notifications Can Improve Health & Safety

How NEMT Notifications Can Improve Health & Safety

How Notifications can Improve Health & Safety Notifications, an NEMT passenger information system, is primarily used to send clients automated trip reminders and arrival updates. But there are two other reasons to use Notifications. You can use Notifications to promote better...
Connecting Brokers & Providers Means Quality NEMT

Connecting Brokers & Providers Means Quality NEMT

It’s important to offer NEMT clients transportation that is timely, comfortable and convenient. NEMT is your clients’ link to health care, and as such, better service can mean fewer missed appointments and better healthcare outcomes. The key to providing better service is to...
Upgrading Software for a Growing NEMT Provider

Upgrading Software for a Growing NEMT Provider

Winter Haven, Florida. No doubt this place would be a haven from the harsh winters that I’m accustomed to. But on the 100 degree day that I visited in August, “Summer Sauna” would have been a more appropriate name for the town. I was in Winter Haven to film a video with...
NCMM Grant Opportunity for Paratransit and NEMT

NCMM Grant Opportunity for Paratransit and NEMT

Always have a plan  “A good plan is like a road map: it shows the final destination and usually the best way to get there.”    – H. Stanley Judd I like this quote because I believe there’s a lot of value in planning (and using maps) to work through challenges to get...
Mileage Reimbursement Benefits for NEMT

Mileage Reimbursement Benefits for NEMT

Keeping costs down while maintaining quality of service is a growing concern for NEMT brokerages nationwide. One way to significantly reduce costs without sacrificing the quality of service is to offer clients reimbursement if they can drive themselves to their medical...
Bus Pass Benefits for NEMT

Bus Pass Benefits for NEMT

Keeping costs down while maintaining service standards is a growing concern of NEMT brokers. Offering riders the option of pre-paid bus passes instead of door-to-door trips is one way to significantly reduce costs without sacrificing the quality of service. Why Bus Passes? It...
Offering Transportation Pays Off for Health Care Providers

Offering Transportation Pays Off for Health Care Providers

It’s an exciting time for anyone involved in providing health care or non-emergency medical transportation. For those that are unaware, the U.S. department of Health and Human Services (HHS), recently passed safe harbor legislation that protects health care providers if they...
Brokerage Improves Scheduling and Claims Processes Using NEMT Software

Brokerage Improves Scheduling and Claims Processes Using NEMT Software

Down the Oregon Coast We Go! Back in June, Our NEMT solutions consultant, Gail Bauhs, and I took a road trip down the Oregon coast to film a customer video with Kevin Manley, Brokerage Administrator at Bay Cities Ambulance (A part of the Metro West family of companies). Bay...
Safe Harbor Transportation and NEMT

Safe Harbor Transportation and NEMT

Legislation creates new Possibilities for Medical Transportation Providers Many Medicaid recipients and others who need help with medical transportation often struggle to obtain this vital service.   In an effort to improve access to care, The U.S. Department of Health and...
How to Communicate Effectively with Medicaid Beneficiaries

How to Communicate Effectively with Medicaid Beneficiaries

Notifications can greatly reduce the rate of no-shows, cancellations or wait-times. For operators to receive the maximum benefit from notifications, their clients need to embrace its use. This means ensuring that messages capture and keep their attention (and don’t annoy...
NEMT Software Webinar: 3 Ways to Defeat Will Calls

NEMT Software Webinar: 3 Ways to Defeat Will Calls

Not knowing is half the battle. When you don’t have a dependable pick up time, you can’t be sure when to dispatch your vehicle.  You also can’t ensure that you will have resources available when and where they’re needed.  The traditional use of a will call system leaves...

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