A single-source solution to connect all stakeholders to mission-critical information. All products are designed to grow with your operation, and enable that growth. Our software offers a wide range of functionality including: automated scheduling, real-time dispatching, credentialing, client management, imports/exports, billing & claims, and client technology like online-booking, and client notifications.
Protecting our customer's PHI data is of the upmost importance to our organization.
We have implemented security and privacy controls to ensure HIPAA data is protected.
Robust reporting capabilities for audits and performance reviews.
Improved productivity and communication between brokers and providers.
Offer better service with automated scheduling and real-time information.
HIPAA compliant access to information, transportation and caregiver schedules.
“The bottom line is that we believe in what we do. We were able to achieve a major milestone in 90 days by building an entire statewide organization of provider, delivery source, call center and claims processing. The future of WellTrans is looking very bright.” William Retherford, CEO, WellTransLearn More
CCRTA purchased TripSpark's Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve Paula George Deputy Administrator/Travel Trainer, CCRTALearn More
"We saved lives with TripSpark. We were able to identify individuals and where they lived, and with immediacy, we were able to get out there and get people out of harm’s way." Ernesto Paredes Executive Director, Easy Lift TransportationLearn More
"Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Kevin Manley Brokerage Administrator, Metro West AmbulanceLearn More
Get a holistic idea about the on-demand space and the right questions to ask yourself for its applicability to your agency.
It’s no secret that brokers have a lot on their plate at any given time. There are so many moving parts for your team members to keep track. There’s a lot that goes into ensuring that your members get the best experience you have to offer.
We are happy to announce the latest version of Novus – the best unified booking, scheduling, and dispatching solution for on-demand transit.
With Novus 7, we're excited to deliver a revamped user experience and several time-saving improvements, to make getting work done quick and easy, and reduce staff training time.
Non-emergency medical transportation was once a small portion of healthcare. Just a kind of courtesy service for those who “really” needed it. But as demand for healthcare of all kinds continues to increase, and as medical professionals look at their field with a socially-critical eye, NEMT is revealing itself as an integral part of healthcare.
Learn from CityBus' strategies for successfully managing these issues plaguing our industry right now.
TORONTO, ON, JULY 6, 2022 — Modaxo Inc. (“Modaxo”), a global technology organization focused on moving the world’s people, along with its company TripSpark, today announced it has acquired Routematch.
President Biden put forward a budget for 2023 back in late March, and it could signify an influx of Veterans needing rides from NEMT transportation brokers and other providers. According to a report from Becker’s Hospital Review, “[the] proposed budget allocates $119 billion, or a 32 percent increase, to medical care for veterans.” This will provide full funding for such programs as mental health, inpatient, long-term care, and outpatient programs.
Over the last few years, society has begun to understand that with the proper supports, people with intellectual and developmental disabilities (IDD) can lead happy, fulfilling lives. One obstacle to that fulfillment continues to be a lack of accessible transportation. Easily-accessible NEMT solutions decrease missed appointments and help people with IDD access reliable transportation, but by extrapolating on the results of the Michigan State study, we can see a possibility that provider-led education could be a vital way of increasing the reliability and accessibility of NEMT solutions.
How to start or revamp your agency's marketing efforts - Identifying who your riders are, building solutions around them, conveying your value proposition effectively and building your brand.
There are plenty of everyday tasks that technically don’t require a human, except to drive a car associated with that task. For those with transportation limitations, these tasks that many take for granted can prove to be a logistical nuisance. For example, going to the pharmacy can potentially take all day for those who are mobility-challenged. With non-emergency autonomous vehicles, these clients can focus on getting well rather than trying to get to the pharmacy. In turn, the NEMT service providers who help get this done don’t have to divert a driver to serve as a courier.
Check out our two action-packed days - Technology presentations, book signings, product demos, lucky draw competitions and lots more!
It’s important to reflect on the role we play in people’s lives as professionals providing NEMT solutions. April is National Public Health Awareness month, and we wanted to take a closer look at how providers and the services they offer aren’t just a part of the public health industry, but an answer to ongoing issues.
Discover the power of partnering with other agencies - How Quinte, Belleville and Bancroft Transit teams boosted operational efficiencies, expanded service areas and effectively tackled COVID-19 disruptions.
We demystify the concept of vanpooling, discuss its benefits for your agency and showcase its significance in safeguarding your agency operations against disruptive events like the COVID-19 pandemic.
Your brokerage is only as successful as the quality of service it delivers to its members. Striking a balance between providing positive customer experiences on the ride reservation and ride delivery processes can result in mixed reviews. Read on to find solutions to some common issues identified by members using NEMT services.
With the world turning attention towards the Russian invasion of Ukraine, cybersecurity concerns have made their way into the healthcare arena. Over the past several days, warnings within healthcare systems of Russian-borne cyberthreats have increased. These threats may come as a direct target but more likely as collateral damage due to disruptions or spillover activities. As an extension of the industry, medical transportation organizations must be diligent in protecting their businesses.