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Discover the TripSpark Difference

A single-source solution to connect all stakeholders to mission-critical information. All products are designed to grow with your operation, and enable that growth. Our software offers a wide range of functionality including: automated scheduling, real-time dispatching, credentialing, client management, imports/exports, billing & claims, and client technology like online-booking, and client notifications.

Protecting our customer's PHI data is of the upmost importance to our organization.
We have implemented security and privacy controls to ensure HIPAA data is protected.

NEMT Reporting Software

Robust reporting capabilities for audits and performance reviews.

Medical Brokers and Providers Software

Improved productivity and communication between brokers and providers.

Automated Medical Dispatch and Scheduling

Offer better service with automated scheduling and real-time information.

HIPAA Compliant Medical Software

HIPAA compliant access to information, transportation and caregiver schedules.

NEMT Software Implemented & Compliant in 3 Months I WellTrans

“The bottom line is that we believe in what we do. We were able to achieve a major milestone in 90 days by building an entire statewide organization of provider, delivery source, call center and claims processing. The future of WellTrans is looking very bright.”                    William Retherford,  CEO, WellTrans

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Safe, Reliable & Affordable Transportation Options I CCRTA

CCRTA purchased TripSpark's Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve Paula George Deputy Administrator/Travel Trainer, CCRTA

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Saving Lives with TripSpark | Easy Lift Transportation

"We saved lives with TripSpark. We were able to identify individuals and where they lived, and with immediacy, we were able to get out there and get people out of harm’s way." Ernesto Paredes Executive Director, Easy Lift Transportation

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NEMT Software Success Story | Metro West Ambulance

"Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Kevin Manley Brokerage Administrator, Metro West Ambulance

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From The Blog

Is Your Data Secure? Part 2 – HITRUST and Hosting

Is Your Data Secure? Part 2 – HITRUST and Hosting

In the first part of our security series, we focused on the most widely recognized standard of PHI security - HIPAA Compliance. For this second part, we will focus on another important standard (HITRUST), and how you can protect yourself if you are using a 3rd party hosting platform.

Is Your Data Secure? Part 1 – HIPAA Compliance

Is Your Data Secure? Part 1 – HIPAA Compliance

Many organizations in the non-emergency medical space have embraced technology to help streamline their operations and provide better service to their members. One of the things that is easy to “gloss over” in the selection process is how secure the software package is, what steps the technology firm has undertaken to ensure they are a “PHI protector”.

How to Support Renewed HHS Non-discrimination Measures in NEMT

How to Support Renewed HHS Non-discrimination Measures in NEMT

We must keep things as equitable as possible in NEMT. There are so many socioeconomic factors that contribute to how individuals’ access to healthcare may or may not be limited, and it’s our responsibility to stay aware of these limitations so we can do our best to circumvent them.

The Benefits of MCO-Led Medical Transportation Management

The Benefits of MCO-Led Medical Transportation Management

By the nature of what they are, MCOs have a kind of edge when it comes to our industry. MCOs already hold a great deal of medical information about the members who need to book trips. But let’s go deeper into why MCO-managed NEMT can work so well.

Leveraging the Overlap Between Paratransit and New On-Demand Service Models

Leveraging the Overlap Between Paratransit and New On-Demand Service Models

Learn about finding the right balance between offering these two services, optimizing staff and fleet utilization, efficiently widening service coverage and lots more.

PACE Programs Today: Providing Excellent Participant Experience While Keeping Vehicles & Schedules Efficient

PACE Programs Today: Providing Excellent Participant Experience While Keeping Vehicles & Schedules Efficient

As an NEMT professional, what you do helps people in many ways, often people who would not otherwise have support. But sometimes there is a bit too much for your staff to handle, and hiring more people is not always the right solution, especially when trying to coordinate schedules properly.

Better Together: Partnering with Uber Health for NEMT Excellence

Better Together: Partnering with Uber Health for NEMT Excellence

We work in an industry that does best when it’s consistently looking ahead for ways to innovate, share knowledge, and bring members the best experience possible. This is doubly true as value-based care becomes the industry standard.

Key Takeaways from CMS’s Listening Sessions and What They Mean for Non-Emergency Medical Transportation

Key Takeaways from CMS’s Listening Sessions and What They Mean for Non-Emergency Medical Transportation

Recently, the Centers for Medicare & Medicaid Services (CMS) met to hold a few “listening sessions” in hopes of gathering key information on what steps various kinds of medical transportation management professionals can take to improve their services.

NEMT: A Critical Link for Rural Communities

NEMT: A Critical Link for Rural Communities

Transportation is such a critical social determinant of health. Without it, for many there simply is no participation in key checkups and treatment appointments. It’s also a factor in a person’s levels of socialization and their access to the nutrition they need to stay healthy. NEMT can help with this, but there’s so much more that goes into what constitutes a person’s transportation ability

Starting Your On-Demand Transit Service: Things to Consider

Starting Your On-Demand Transit Service: Things to Consider

Get a holistic idea about the on-demand space and the right questions to ask yourself for its applicability to your agency.

4 Quick Fixes that NEMT Broker Software Offers

4 Quick Fixes that NEMT Broker Software Offers

It’s no secret that brokers have a lot on their plate at any given time. There are so many moving parts for your team members to keep track. There’s a lot that goes into ensuring that your members get the best experience you have to offer.

What’s New in Novus 7 - TripSpark’s Latest On-Demand Software Update

What’s New in Novus 7 - TripSpark’s Latest On-Demand Software Update

We are happy to announce the latest version of Novus – the best unified booking, scheduling, and dispatching solution for on-demand transit.

With Novus 7, we're excited to deliver a revamped user experience and several time-saving improvements, to make getting work done quick and easy, and reduce staff training time.

Why Non-Emergency Medical Transportation Is on the Rise

Why Non-Emergency Medical Transportation Is on the Rise

Non-emergency medical transportation was once a small portion of healthcare. Just a kind of courtesy service for those who “really” needed it. But as demand for healthcare of all kinds continues to increase, and as medical professionals look at their field with a socially-critical eye, NEMT is revealing itself as an integral part of healthcare.

Ridership Recovery & Managing Staff Shortages with Technology

Ridership Recovery & Managing Staff Shortages with Technology

Learn from CityBus' strategies for successfully managing these issues plaguing our industry right now.

Modaxo & TripSpark Welcome Routematch

Modaxo & TripSpark Welcome Routematch

TORONTO, ON, JULY 6, 2022 — Modaxo Inc. (“Modaxo”), a global technology organization focused on moving the world’s people, along with its company TripSpark, today announced it has acquired Routematch.  

What Does Biden’s 2023 Budget Mean for NEMT?

What Does Biden’s 2023 Budget Mean for NEMT?

President Biden put forward a budget for 2023 back in late March, and it could signify an influx of Veterans needing rides from NEMT transportation brokers and other providers. According to a report from Becker’s Hospital Review, “[the] proposed budget allocates $119 billion, or a 32 percent increase, to medical care for veterans.” This will provide full funding for such programs as mental health, inpatient, long-term care, and outpatient programs.

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