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Discover the TripSpark Difference

A single-source solution to connect all stakeholders to mission-critical information. All products are designed to grow with your operation, and enable that growth. Our software offers a wide range of functionality including: automated scheduling, real-time dispatching, credentialing, client management, imports/exports, billing & claims, and client technology like online-booking, and client notifications.

Protecting our customer's PHI data is of the upmost importance to our organization.
We have implemented security and privacy controls to ensure HIPAA data is protected.

NEMT Reporting Software

Robust reporting capabilities for audits and performance reviews.

Medical Brokers and Providers Software

Improved productivity and communication between brokers and providers.

Automated Medical Dispatch and Scheduling

Offer better service with automated scheduling and real-time information.

HIPAA Compliant Medical Software

HIPAA compliant access to information, transportation and caregiver schedules.

NEMT Software Implemented & Compliant in 3 Months I WellTrans

“The bottom line is that we believe in what we do. We were able to achieve a major milestone in 90 days by building an entire statewide organization of provider, delivery source, call center and claims processing. The future of WellTrans is looking very bright.”                    William Retherford,  CEO, WellTrans

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Safe, Reliable & Affordable Transportation Options I CCRTA

CCRTA purchased TripSpark's Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve Paula George Deputy Administrator/Travel Trainer, CCRTA

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Saving Lives with TripSpark | Easy Lift Transportation

"We saved lives with TripSpark. We were able to identify individuals and where they lived, and with immediacy, we were able to get out there and get people out of harm’s way." Ernesto Paredes Executive Director, Easy Lift Transportation

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NEMT Software Success Story | Metro West Ambulance

"Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients." Kevin Manley Brokerage Administrator, Metro West Ambulance

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From The Blog

6 Major Changes to Healthcare Post-COVID

6 Major Changes to Healthcare Post-COVID

The COVID-19 pandemic rapidly changed the course of health care’s future, and from an innovation standpoint, for the better. While disease will never be eliminated, through science, data, and technology, we will be able to identify it earlier, intervene proactively, and better understand its progression, to help individuals more effectively and actively sustain their well-being. We can expect 6 key areas to collectively transform the existing health system from treatment-based and reactionary care, to prevention and well-being.

Microtransit, First Mile / Last Mile, On-Demand & More - Digging into Demand Response Transit Software

Microtransit, First Mile / Last Mile, On-Demand & More - Digging into Demand Response Transit Software

At TripSpark Technologies, we create cool demand response tech solutions for our transit customers to keep their riders safe and happy.  While "demand response" is not a new concept, it is often confused with other terms like "microtransit", "first mile / last mile", "on-demand" & more. 

The Role of Microtransit for Better Equity and Inclusion

The Role of Microtransit for Better Equity and Inclusion

Across the country, more and more transit agencies and cities are turning to on-demand microtransit to expand and improve public transportation options for low-income residents. The reality is that most lower income individuals can't afford to own a car and have therefore been greatly underserved by traditional transit networks. 

Where’s My Bus? Universities use Machine Learning to Predict Bus Departures

Where’s My Bus? Universities use Machine Learning to Predict Bus Departures

Knowing and providing the exact time a bus will depart from any given stop is probably the most important information a university transit operator can provide its riders. Getting to where they need to go – on time, and with predictability, also makes the whole transit experience, that much better. And given that it's not as easy as you may think to predict this timing, we’re providing our university clients with some serious technology to become "on-time-performance" heroes, time after time. Advances in computer technology and widespread availability of data, have now led to the invention of more accurate algorithms, powered by machine learning.

Universities Save Money and Get Better OTP with Bus Interlining

Universities Save Money and Get Better OTP with Bus Interlining

What is interlining?

Interlining is a common practice in the transit industry that combines two or more independent routes that arrive and depart from a common terminal. For example, a bus can arrive at a stop on a university campus on one route and after a brief layover, leave on a different route. When the bus leaves on its new route, the head sign and automated announcements get updates seamlessly. Interlining eliminates extended periods of down time where a bus would just be parked and out of service. 

Transportation for Young Adults on the Spectrum

Transportation for Young Adults on the Spectrum

In the best of times, living with a disability can make navigating the transportation system difficult. But in these times of social distancing, the mandate on facial coverings and restricted access to everything, travel can be almost a nightmare for some individuals. However, for many people with autism, access to public transportation is essential.  Autism advocacy and research group, Autism Speaks, is dedicated to increasing understanding and acceptance of people with autism. Through a series of interviews with young adults on the spectrum, they've gathered insight on the transit experiences and very real challenges faced by these individuals. 

Paratransit/Demand Response Agencies Untangle Their “Spaghetti Systems”

Paratransit/Demand Response Agencies Untangle Their “Spaghetti Systems”

A common problem facing paratransit/demand response agencies is their challenge to consolidate and streamline all functions of their operation. Smart agencies understand this concept well - as many are moving away from using multiple, disjointed platforms (aka "spaghetti systems") to run their operations and towards nice, neat, all-in-one bundled solutions.

Enhancements for attendant care providers in Indiana

Enhancements for attendant care providers in Indiana

Here's some great news for attendant care and the NEMT industries - recent service delivery enhancements for attendant care providers in Indiana, have widened new non-emergency medical transportation options for brokers. Attendant care transportation options The Family and Social Services Administration (FSSA) division of Aging and Office of Medicaid Policy and Planning, submitted a request to the U.S. Centers for Medicare, and Medicaid Services (CMS), requesting authorization for attendant care providers to transport individuals with Aged & Disabled and Traumatic Brian Injury waivers, to non-emergency medical appointments. It was approved and went into effect on April 1, 2021.

The Top 5 transportation barriers to healthcare access & the importance of NEMT

The Top 5 transportation barriers to healthcare access & the importance of NEMT

Article 25 of the United Nations' 1948 Universal Declaration of Human Rights states that "Everyone has the right to a standard of living adequate for the health and well-being of {themselves} and {their} family". Ensuring one's health and well-being includes being able to get to and from healthcare-related appointments, to receive proper (and sometimes, live-saving) care. For this reason, individuals require easy and affordable access to non-emergency medical transportation (NEMT). But that's not always as simple as it sounds, when you consider the many obstacles, people face daily.

Medicaid spending in 2020 topped $679 billion

Medicaid spending in 2020 topped $679 billion

By the spring of 2020, healthcare use and spending dropped steeply due to cancellations of elective care. Hospitals needed the increased capacity and social distancing measures to lessen community spread of the coronavirus. Telemedicine use increased exponentially but as the year progressed, in-person care resumed for hospital and lab services and healthcare use and spending started to rebound. One area to realize a significant spending increase in 2020 was Medicaid managed care organizations (MCOs).

How NEMT providers are untangling their “spaghetti systems”

How NEMT providers are untangling their “spaghetti systems”

Unfortunately, providers who are using multiple, disjointed platforms or "spaghetti systems" as we call them, are finding it harder and harder to effectively manage all parts of their operation – to keep their members safe and happy. Smart health service providers have one priority – delivering quality care and service to their members! And the first step begins with cleaning up their spaghetti mess by moving towards ONE nice, neat, interconnected bundled solution.

The Life-Changing Link Between Transportation & Health

The Life-Changing Link Between Transportation & Health

A person's health and wellness is directly linked to their social and economic environment.  According to research conducted by the University of Wisconsin Population Health Institute, just 20% percent of health can be attributed to medical care. While 40% is directly linked to social and economic factors – like housing status, access to healthy food, access to education and access to non emergency medical transportation (NEMT). Importantly, transportation is an economic and social factor that impacts people’s daily lives. Transportation barriers can affect a person’s access to health care services

We’re More Than Just “Widgets”

We’re More Than Just “Widgets”

At TripSpark, we're more than just widgets! We're about the people who need those widgets and the people who service those widgets – and not the widgets themselves!  It's about being in the people-pleasing business, right? Every problem has a solution, and as people in the transportation widgets business, it's our job to solve our transit customers' problems so that they can focus on what matters most to them – ensuring a great experience for each ONE of their riders.

The ACA Gets a Boost from Biden’s American Rescue Plan Act

The ACA Gets a Boost from Biden’s American Rescue Plan Act

Biden's $1.9 trillion American Rescue Plan makes provisions to boost coverage under the Affordable Care Act (ACA). This is great news for the Non-Emergency Medical Transportation (NEMT) industry as the anticipated increase in NEMT trips being done under Medicaid, will result in substantial business for NEMT Brokers and Providers.

Non-Emergency Medical Transportation Trip Denial Process

Non-Emergency Medical Transportation Trip Denial Process

Non-Emergency Medical Transportation (NEMT) trip requests get denied. When this happens, Medicare health plans are required to issue a Notice of Denial of Medical Coverage (or Payment), also known as an Integrated Denial Notice (IDN). Denials happen for several reasons, all related to eligibility. Some services that are not covered and therefore lead to trip denials.

Big Bucks to the Transit Rescue – Biden’s Plan Gives Public Transit $30.5 Billion.

Big Bucks to the Transit Rescue – Biden’s Plan Gives Public Transit $30.5 Billion.

March 11, 2021 was a monumental day for the future of Transit in the US. The House of Representatives passed legislation that cleared the path for one of the most expensive and extensive economic rescue plans in US history. When President Biden signed the historic $1.9 trillion American Rescue Plan into law on March 11th, he earmarked $30.5 billion specifically to help rescue public transit.

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