NEMT Software for Providers, Brokers, and MCOs
Dispatching, scheduling, in-vehicle and passenger information software to improve operational efficiency and client service for non-emergency medical transportation.
NEMT Software for Efficient Provider Operations
We understand that each NEMT provider operates under unique circumstances. The structure for Medicaid, Medicare and insurance-funded services varies by state; providers may serve primarily urban or rural areas, and may work with a single funder or multiple funders.
TripSpark’s NEMT transportation software for providers enables you to quickly build optimized schedules, and has flexible scheduling and dispatch modules that can be shaped to suit individual needs. Other functions include: streamlining back-office processes such as billing, improving communication with drivers, and enhancing client service.
NEMT Software Suite Overview
Automated Scheduling
Move beyond paper-based systems and spend less time preparing schedules with automated scheduling and dispatch. Book single or daily batch trips with incredible fluidity.
Real-Time Dispatch
Accommodate same day scheduling changes such as will-calls, last minute trip requests and late-cancellations without impacting efficiency or on-time performance.
Client & Resource Management
Maintain an accurate and complete database of drivers, vehicles and clients. Track and monitor required driver and vehicle certifications, licensing, training and insurance.
Import
Electronically receive trip requests from brokers, health care organizations and private pay sources and quickly determine the service and payment requirements.
Billing / Claims Management
Automated electronic data transmissions improve billing accuracy and compliance and reduce rejected trips. Receive faster reimbursements from multiple funding sources including Medicaid, Medicare and other contracts. Transactions comply with HIPAA data confidentiality laws and information for audits is automatically captured.
Client Notifications, Online Booking and In-Vehicle Apps
Integration with TripSpark’s client notification system and online booking portal means the back-office is immediately informed when clients book, cancel or confirm trips using the software. The system communicates with in-vehicle apps and devices to ensure drivers automatically receive any scheduling changes. Find out more in the solutions section below.
NEMT Software to Build an Efficient Brokerage Operation
Coordination and exchange of information is the key to an efficient NEMT broker model. This can include the exchange of data between broker and provider, broker and client, provider and client, and broker and funding agency. It can include the communication of client information, proof of eligibility, proof of on-time service, and even the verification of driver licenses. A total view of contract and provider information, with the ability to drill down to detailed data sets can enable your operation to gain key insight into metrics, report on quality service, and at the same time deliver a higher quality of service. Simply put, an integrated NEMT software solution can allow your organization to make operational improvements and boost your bottom line.
NEMT Software Suite Overview
Automated Scheduling
Simplify trip assignments and easily select the least costly, most appropriate transportation for each client and each trip. Easily build and suggest efficient schedules for your contracted providers that minimize idle-time and maximize resources.
Trip Assignment
Select the most appropriate provider based on criteria including cost, location, mode, availability, and quality. Assign trips to low-cost providers and alternate modes and administer mileage reimbursement, bus pass and TNC programs with ease.
Complete End-to-End Integration
Share vital data and information throughout your entire NEMT eco-system: state agencies, managed care organizations, providers and clients. Manage multiple providers and multiple funding sources. Total insight into every part of your operation.
Providing Better Service to Clients
With our integrated solutions, clients have more control over their trips, full 24/7 service and a greater sense of comfort with your service. Automation and on-line portals make your service more dependable and predictable.
Reliable Reporting
Gain operational insights and accurately report performance data for government and funder audits. Log and view statistics including: cumulative trips, trips by mode, trip purposes, no-shows, cancellations and late cancellations.
Reduce Staff Time and Call Volume
With self-service trip booking features, data is captured once. This improves accuracy and means no re-keying of data. Through better communication with funding agencies, client information can be securely shared and edited online, without the need to call into your office.
Better Connection to Your Providers
All mission-critical data is shared and accessible. Billing goes smoothly and providers can rely upon timely reimbursements. When providers and brokers are connected, brokers have complete insight into their operation, their trips, their clients and quality of service.
Client Notifications, Online Booking and Provider Mobile Apps
Integration with TripSpark’s client notification system and online booking portal means clients are notified of upcoming trips and the back-office is immediately informed when clients book, cancel or confirm trips on-line. The system communicates with the Provider Mobile app to ensure drivers automatically receive any scheduling changes.
Total Transportation and Health Care Management
We understand that each health care entity operates under unique circumstances. The structure for Medicaid, Medicare and insurance-funded services varies by state; organizations may serve primarily urban or rural areas, and may work with a single funder or multiple funders
TripSpark’s NEMT software for health care organizations enables you to quickly build optimized schedules, and has flexible scheduling and dispatch functions that can be shaped to suit individual needs. Other features include streamlining back-office processes such as billing, improving communication with providers and drivers, and enhancing the quality of client services.
NEMT Software Suite Overview
Automated Scheduling
Simplify trip assignments and easily select the least costly, most appropriate transportation for each client and each trip. Build efficient transportation schedules for your own vehicles or suggested schedules for your contracted providers that minimize idle-time and maximize resources.
Real-Time Dispatch
Accommodate same day scheduling changes such as will-calls, last minute trip requests and late-cancellations without impacting efficiency or on-time performance. Any scheduling changes are automatically communicated to drivers on their in-vehicle app or device.
Billing
Reimburse transportation providers faster and easier with automated electronic data capture and transmission for timely and accurate billing and encounter reporting. Manage claims faster and easier with automated electronic data transmissions that improve billing accuracy and compliance and reduce rejected trips.
Improving management of participant information
The system captures demographic information for participants, including general information, multiple addresses, contacts and even staff member preferences. Integrated database shares across your network, but HIPAA compliant security levels allow you to specify user information access.
Client & Resource Management
Maintain an accurate and complete database of clients, transportation providers, drivers, and vehicles. Track and monitor required driver and vehicle certifications, licensing, training, and insurance.
Reliable Reporting
Gain operational insights and accurately report performance data for government and funder audits. Log and view statistics including: cumulative trips, trips by mode, trip purposes, no-shows, cancellations and late cancellations.
Managing home health care visits
Get immediate updates about the status of all home health care visits. This allows you to uncover areas of possible inefficiency and ensures that schedules are being kept so that care levels remain high. Mobile devices can provide the ability to capture task completion information and times.
Client Notifications, Online Booking and In-Vehicle Apps
Integration with TripSpark’s client notification system and online booking portal means clients are notified of upcoming trips and the back-office is immediately informed when clients book, cancel or confirm trips on-line. The system communicates with the DriverMate or Provider Mobile in-vehicle apps to ensure drivers automatically receive any scheduling changes.
Let's talk solutions.
Manage all aspects of NEMT scheduling and dispatching including trips, vehicles, clients and reimbursements.
Coordination of client information and eligibility with comprehensive reporting abilities.
Enables the real-time exchange of data between brokers, providers and drivers.
Using tablets or mobile data terminals (MDTs), drivers receive manifests, schedule changes are communicated in real-time and trip performance data is stored electronically.
Reduce no-shows and late cancellations and decrease your call center volume with automatic trip reminders and arrival updates sent to clients via text, email or IVR.
Reduce administrative costs by enabling clients or their delegates to independently book, cancel or update trips online at any time.
Lyft Integration
Assign last minute and pre-scheduled trips to Lyft, a Transportation Network Company (TNC) that offers flexible, low-cost, on-demand transportation.
Hosted Solutions
Host your own data or let us do the work. Our hosted solution allows you to avoid costs associated with setting up and maintaining a server.
Kevin Manley, Metro West Ambulance
Kevin Manley describes his experience using TripSpark’s NEMT software Novus Med and how it has made his life much easier. “Having real-time updates, it means a lot to everyone. Because it’s less phone calls that we have to do, and that’s more time that we are having to focus on the clients.” Watch to learn more!
Mike Hall, Hope Network
Mike understands the importance of investing in transportation technology. As he says, “That’s the big hangup with technology in the first place. ‘Awesome, it looks great. How much does it cost? I can’t afford it’. If you can get past the investment in technology and look at the value it can provide, you can find that the efficiency gains will more than pay for the upfront costs.”
Steven Wolfe, Indepedent Community Transport
Steven Wolfe from ICT explains that as his company grew his needs for a more automated system grew. “The efficiency in trips, the efficiency in schedules, has impacted our payroll hours. There’s a lot less sitting around waiting for trips.” Watch to learn more!
Gerry Holmes, Canadian Cancer Society
Transporting 12,000 patients over 12 million KMs a year requires a powerful software solution to manage the volume. The Canadian Cancer Society sought out the TripSpark NEMT software solution in order to provide better service and help more people. Here’s their story.
