TripSpark’s paratransit software is designed to help you manage the unique needs of your transportation organization. Improve on-time performance, optimize schedules and routes, generate accurate reports, gain operational insight, reduce no shows and slack time, and communicate with drivers and clients.

Our core functionality includes: scheduling, dispatching, passenger and driver notifications, online booking, and in-vehicle technology.

Paratransit and ADA agencies need to be able to offer dependable service to their riders and have the ability to report on every aspect of their operation. They need to streamline office work, their means of communication, their data collection techniques and their planning and scheduling procedures. To achieve these service goals, a single-source software solution is needed, one that is flexible and intuitive, yet user friendly and fun to work with. TripSpark’s paratransit software for demand response employs an industry-leading algorithm, developed for more than two decades and is the robust yet simple-to-use solution to a complicated problem.

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Optimize Schedules and Routes

Single or batch scheduling happens in seconds rather than minutes. Our unique and incredibly powerful algorithm can also automatically adjust on actual day of operation.

Reduce No Shows and Slack Time

Improved communication between dispatch, drivers and clients reduces no shows and late cancelations in order to keep vehicle utilization ratios higher.

Communicate With Drivers and Clients

Send and receive live updates to and from your clients and drivers for improved overall service. Updates are pushed to drivers and everything runs smoothly.

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In-Vehicle Technology

TripSpark offers two in-vehicle solutions: the ruggedized Ranger MDC and an Android-based app for smartphones and tablets. These mobile solutions reduce the amount of distraction in order to keep a driver’s attention focused entirely on customer service and safe driving.

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Online Booking Portal

Provide riders 24/7 access and more control over their schedules while relieving call centers. Clients can review, confirm, cancel, and (optionally) book trips. This reduces strain on your call centers and offers numerous customization options.

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Client Notifications

Send riders reminders about upcoming trips (either day before or moments before). They have the option to cancel or confirm a trip. This can greatly reduce no-shows, driver wait times and the number of “canceled at the door” events. Riders can also call or text with an automated service in order to manage their trips, reducing strain on your call center while providing better customer service.

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About TripSpark

Longevity & Dependability

TripSpark comes from a family of companies with an impressive history throughout North America and globally, with decades of experience in transportation.

Single Vendor Solution

For many of our long-term customers, a single-vendor solution for both their hardware and software means better support, dependable product integration, and top-of-the-line reliability.

Expert Customer Care

Our support representatives come from the industry and have years of industry experience. They are very knowledgable, and not your typical “front-line” support.

Ongoing Support

Responsive and effective customer support is critical for your operations. Our Customer Care team is available 24/7 by phone, email or online through our Customer Care portal.

Resources

TripSpark offers comprehensive operational and industry resources. Our customers can access online training resources, including monthly training courses on new features and functions, user guides and collaborative discussion forums.

Imple­mentation

Our trainers employ a “train the trainer” methodology to empower your staff to confidently train others. Implementation always includes a thorough needs assessment, and rigorous testing and piloting process in preparation of your go-live date.

Hear What One of Our Users Has to Say

“I’m so happy with it. I can’t imagine going anywhere else. Not even for free. I can’t wrap my head around ever even attempting to do this without technology now.”

Lisa Suttles
Mobility Manager for CARTA