Are your agency’s paratransit riders still calling in asking about their trip, waiting on hold, while dispatch is flipping through paperwork, hoping the trip details were manually entered correctly? Those days are fading fast and that’s a good thing!

Transit agencies are embracing a digital shift that’s transforming how riders book, manage, and track their trips. Instead of relying solely on customer service, more agencies are offering online tools that put the power of trip management directly into the hands of riders.

How can the online tools provided by passenger information systems help your agency serve paratransit riders better? Let’s find out!

Less Chaos, More Control

When your phone is ringing off the hook with riders scheduling or changing their ride, it’s a sign that things need to change. The online tools provided by passenger information systems help lighten the load by:

Reducing call volume: When riders can self-serve, agency staff can focus on other operational priorities.
Improving data accuracy: No more misheard addresses or missed details because what riders enter into the system is what gets booked.
Simplifying operations: With fewer manual inputs that result in fewer errors, dispatchers can manage schedules more efficiently.
Boosting rider satisfaction: Happier riders mean fewer complaints and more compliments.

Notably, a passenger information system enables riders to take control of trip planning and booking, while allowing dispatchers to focus on providing additional support to riders who need it.

Independence at Their Fingertips

For riders, especially those who rely on paratransit, independence is everything. It’s not only how they get to vital appointments or meet friends, public transportation is how riders improve the quality of their lives.

Passenger information systems give your riders:

24/7 access: Riders can book, cancel, or check a ride anytime. No need to wait for the agency office to open.
Real-time updates: Riders know when their ride is on the way, where it is, and when it’s arriving. No guessing games.
Peace of Mind: Riders no longer worry if the trip was scheduled correctly or if their ride is running late.
Greater Sense of Control: Riders who manage their own trips gain confidence and trust in your transit system.

Passenger Portal is changing the game for public transit agencies by making it easy for riders to book, manage, and cancel trips online. It gives your paratransit riders convenience and flexibility while maintaining their dignity and autonomy. That’s how you make transit work for everyone!

Ready for the digital shift in paratransit booking? Talk to TripSpark and let’s have a conversation about empowering your paratransit riders with self-serve booking tools.