Discover how Departure Boards can improve trip management by delivering real-time passenger information that improves the coordination of rides between facilities and transit agencies. 

If your facility (clinic, group home, or senior center) regularly coordinates group transportation for riders then you know how chaotic things can get when vehicles arrive and the rider isn’t ready. That’s where Departure Boards powered by NovusDR can save the day.

What Are Departure Boards?

Departure Boards are web-based displays that show imminent vehicle arrivals and departures. They help facilities receiving rides from an agency know up-to-the-minute what vehicles are coming and going. Whether it’s a screen in the lobby or a dashboard at the front desk, staff can quickly and visually check the status of scheduled trips and act accordingly.

Why Agencies Are Getting on Board

Departure Boards are especially useful in high-traffic facilities where demand response trips are common. Transit agencies see real benefits when facilities use departure boards, including:

Shorter wait times for drivers
Fewer no-shows and cancellations
Improved coordination with partner facilities
Better customer experience for riders

Agencies can expect a significant drop in driver wait times and trip disruptions after implementing Departure Boards. At facilities, staff and riders are more prepared for arriving vehicles, which means a smoother hand-off and fewer delays.

Create A Connected Experience

The Delegates module of Passenger Portal and Departure Boards are complementary solutions when it comes to streamlining trip coordination. While Departure Boards give facilities real-time visibility into when vehicles are arriving, Delegates allow facility staff to manage trips on behalf of clients all from a single, centralized portal. Together, they make it easy to book group trips, help reduce confusion and keep everyone on the same page without the need for constant phone calls or manual updates.

Conclusion

Departure Boards are a simple yet powerful way to improve trip coordination between agencies and facilities. By giving facility staff clear visibility into upcoming trips, they make everyone’s day run a little smoother. And when paired with tools like Passenger Portal Delegates, they offer even more control and flexibility.

Ready to make trips for your facility easier? Talk to TripSpark and let’s have a conversation about improving the rider experience with Departure Boards.