Coordinating group transportation at busy facilities like clinics, group homes, and senior centers can be a logistical challenge. When vehicles arrive and riders aren’t ready, it leads to delays, confusion, and frustration for everyone involved. That’s where Departure Board, powered by NovusDR, is transforming the experience for agencies, facilities, and riders alike. 
 
What is Departure Board? 
Departure Board is a web-based application that provides real-time visibility into imminent vehicle arrivals and departures at a facility; it functions on any device that can run a web browser. Whether installed in a lobby for riders or at a front desk for staff, these boards enable everyone to see up-to-the-minute information about scheduled drop-offs and pickups. The result? Smoother hand-offs, fewer delays, and a more coordinated transportation experience. 
 
Key Features: 
– Web-Based Platform: Accessible from multiple displays, tailored for both rider-facing and administrator-facing formats. 
– Imminent Arrival Visibility: Instantly shows which vehicles are arriving or departing, and for whom. 
– Multi-Display Configurations: Supports various setups to fit the needs of different facilities. 
 
 
Who Benefits from Departure Board? 
Departure Board is designed for high-traffic locations where group transportation is essential: 
– Medical Clinics: Display boards in lobbies help staff and patients coordinate pickups efficiently. 
– Senior Centers: Streamline group trip coordination, reducing confusion and wait times. 
– Community Facilities: Manage multiple riders during peak hours with ease. 
– Transit Agencies: Improve on-time performance and strengthen partnerships with facilities. 
 
Why Use Departure Board? 
Implementing Departure Board delivers measurable benefits: 
– Reduced Wait Times: Drivers spend less time waiting for passengers, improving operational efficiency. 
– Fewer No-Shows: Facilities can prepare riders in advance or proactively cancel/rebook trips as needed. 
– Improved Coordination: Enhances communication between agencies and partner facilities, leading to better service and stronger relationships. 
– Enhanced Customer Experience: Riders and staff enjoy a smoother, more predictable transportation process. 
 
Real-World Impact 
Agencies that adopt Departure Board can see significant drops in driver wait times and trip disruptions. Facilities are better prepared for arriving vehicles, and riders are ready when it’s time to go. This not only improves daily operations but also elevates the overall customer experience. 
 
Empowering Facilities with Portal Delegates 

When Departure Board is paired with the Portal Delegates module, facilities gain powerful new capabilities to manage rider trips more proactively. Facilities that have assigned delegates to riders can easily cancel, update, request, or book rides based on the current availability and readiness of each rider using real-time information displayed on the Departure Board. This pairing enables staff to respond quickly to changing circumstances, reduce wait times, and ensure that every trip is as efficient and seamless as possible. 
 
Conclusion: 
Departure Board is a simple yet powerful way to modernize group trip management. By providing real-time, actionable information, they help agencies and facilities deliver better service, reduce operational headaches, and create a more connected transportation ecosystem. 

Ready to make trips for your facility easier? Talk to TripSpark and let’s have a conversation about improving the rider experience with Departure Boards.