Are increasing rider expectations keeping you up at night?

Let’s zoom in. Today’s modern rider has a large appetite for information and when it comes to taking transit, they expect you to provide real-time schedule updates, arrival times, and vehicle locations. Riders also want convenient 24/7 access to this information on a user-friendly website or mobile app.

That’s a tall order, but we have a solution for you.

Happy riders become loyal riders

Keeping riders informed about services is the key to keeping them happy and loyal. For transit agencies looking to improve communication, MyRide is more than a passenger information system; it’s a turbocharged engine that sends a constant flow of real-time data to a rider-facing website or mobile app.

Sharing real-time trip information with riders doesn’t just tell them when the bus will arrive – the app shows them exactly where it is! MyRide helps riders find the information they want with features for trip planning, a map with vehicle locations (for all those “Where’s My Bus?” calls), and one-click favoriting of routes. Riders also receive automatic notifications about route delays or changes.

Because MyRide connects dispatch to drivers and riders, everyone stays in the loop and has a smooth experience during a trip.

Helping agencies do more with less

MyRide also provides data insights into rider travel patterns and preferences. Just what you need to make better-educated decisions about improving service delivery.

Instead of guessing what routes need to be refined or where to add more or fewer vehicles, you’ll have the data to back you up. Insights from MyRide can help you predict future trends or detect issues before they make an impact.

And whether you manage a small-town shuttle or a bustling suburban network, MyRide can scale to meet your unique needs. It grows with you!

The Bottom Line

For transit agencies hoping to improve how service information is shared and delivered, MyRide is a robust passenger information system that gives your dispatch, drivers, and riders a direct line of communication.

MyRide helps riders navigate your transit services with ease AND helps your agency exceed their expectations. Sounds like a win-win to us!

Is MyRide the right fit for you? Talk to TripSpark and let’s have a conversation about empowering your riders with passenger information.