What’s hot this summer in London, Ontario? London Transit’s new online paratransit booking system!

We’re thrilled to see how Passenger Portal is helping paratransit riders in London reclaim their time and independence. Just weeks after launch, 10% of paratransit riders have embraced the platform, choosing the convenience of self-service over long phone queues.

But the impact goes beyond convenience. As Dr. Jeff Preston shared in a CTV News article: “We’re giving them back not just 20 minutes a day, but hours of life being given back to people on a week-to-week basis.”

For the agency, Passenger Portal helps reduce no-shows, improves communication between dispatch and riders, and provides real-time insights that support better planning and service delivery.

Congratulations to our friends at London Transit — this is one big meaningful step toward inclusive, user-centered transit for all your riders!