Survey Says: The Six Benefits of Real-Time Information Systems

Transit research on riders' responses to service delays and their corresponding use of passenger information systems has recently advanced from theoretical models to more realistic computer simulations and real-life data analysis. We scoured the literature to find out what are the six proven benefits of Real-time Information (RTI) Systems:

1. Decreases real and perceived wait times
2. Increased satisfaction with transit services
3. Decreases in total travel time
4. Passengers can make more informed transportation decisions
5. Every user can access RTI to be more independent
6. Increased ridership and reduced operational burden

To learn more about how RTI can reduce the strain of service delays, check out our features article "Reducing the Impact of Service Interruptions" in the summer edition of Urban Mobility Forum Magazine.