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Riders Do the Talking with IVR for Trip Booking

Riders Do the Talking with IVR for Trip Booking

For paratransit riders, TripSpark offers a cool, interactive voice response system (IVR) that allows users to easily book their trips and perform several other useful tasks. This feature is within the TripSpark Notifications product, and it enables passengers to manage all aspects of their trips, without having to speak to a customer service assistant.

by: Kellie Meilleur

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Permanent Transit Funding (PTF) For Better Transit, More Jobs and Cleaner Air

Permanent Transit Funding (PTF) For Better Transit, More Jobs and Cleaner Air

The Canadian Federal Government is taking a transformative step in the right direction, with its announcement of a Permanent Transit Fund (PTF). The substantial cash injection of $3 billion, starting in 2026, will have a significant impact on the development of public transit, and keep communities moving forward, while lowering emissions.

by: Kellie Meilleur

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Managing Travel Anxiety in a Post-COVID World
Category: NEMT

Managing Travel Anxiety in a Post-COVID World

While the USA and the rest of the world are happy to see vaccination numbers rise, and the wearing of masks dissipate, anxiety is still high. It has been so long since we truly felt “normal,” that it is hard to imagine what normal looks and feels like anymore. Even with Personal Protective Equipment (PPE) restrictions being lifted in many parts of the country, there remain those who are not comfortable mingling in society for any reason, much less without a mask. Just read the news – the COVID, shut-in, way of life of the past (long) while, has hampered many people’s physical and mental health. And now that things are opening again, not everyone is ready for it.

by: Kris Lyon

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Getting Back on the Bus…Using Public Transit After COVID

Getting Back on the Bus…Using Public Transit After COVID

Today, with many “regular” social opportunities re-emerging, and large numbers returning to their office work places, people are either taking advantage of their increased public transportation freedom, or they're making the choice to remain shut in. Depending on your personality type, you may be ready to hop back on the bus, or keep playing it safe, and continue to hit the brakes.

by: Kellie Meilleur

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Un-Covidizing Your Transit Software

Un-Covidizing Your Transit Software

In the public transit sector, COVID-19 initiated a set of social distancing restrictions, and stringent sanitation protocols, that immediately changed the face of public transit. Today, with the  pandemic nearly in our rear-view mirrors, transportation providers are now embracing and improving upon the technological and service changes they were forced to make, just to adhere to health and safety requirements.

by: Gillian Fisher

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