Transit

Happy Customers Are The Best Measurement For Your Success

At TripSpark Transit, we're all about customer experience - the better served our transit agency customers are, the happier they feel. Delivering a great customer experience makes great business sense. By carefully monitoring, and constantly improving on customer response times, and issues resolution rates, TripSpark's customer care team keeps elevating the customer satisfaction bar higher, and higher.

7 Reasons to Know Mike Dukart

Discover the (top) 7 reasons to get to know Mike Dukart - TripSpark Transit's Director of Sales. From his dynamic personality, his industry insightfulness, and his genuine enthusiasm to make a significant impact to the future growth of TripSpark Transit, Mike Dukart is one interesting guy!

6 Important Transit Trends for 2021-2022, Post-COVID-19

Through a series of interviews with transit leaders around the US, the Community Transportation Association of America (CTAA), has identified six emergent transit trends to address several pandemic-related challenges, and preserve the future of public transit.

Specialized Transit Reports Solve Transit Agency Challenges - Spotlight on Niagara Falls Transit

Since 2016, Niagara Falls Transit and TripSpark Technologies have enjoyed a great partnership. Beyond helping Niagara Falls Transit keep their Fixed Route and Paratransit systems running smoothly, the TripSpark team has developed a specialized transit report to assit Niagara with their annual (and mandatory) Canadian Urban Transit Association (CUTA) report.

Riders Do the Talking with IVR for Trip Booking

For paratransit riders, TripSpark offers a cool, interactive voice response system (IVR) that allows users to easily book their trips and perform several other useful tasks. This feature is within the TripSpark Notifications product, and it enables passengers to manage all aspects of their trips, without having to speak to a customer service assistant.

Permanent Transit Funding (PTF) For Better Transit, More Jobs and Cleaner Air

The Canadian Federal Government is taking a transformative step in the right direction, with its announcement of a Permanent Transit Fund (PTF). The substantial cash injection of $3 billion, starting in 2026, will have a significant impact on the development of public transit, and keep communities moving forward, while lowering emissions.

Getting Back on the Bus…Using Public Transit After COVID

Today, with many “regular” social opportunities re-emerging, and large numbers returning to their office work places, people are either taking advantage of their increased public transportation freedom, or they're making the choice to remain shut in. Depending on your personality type, you may be ready to hop back on the bus, or keep playing it safe, and continue to hit the brakes.

Un-Covidizing Your Transit Software

In the public transit sector, COVID-19 initiated a set of social distancing restrictions, and stringent sanitation protocols, that immediately changed the face of public transit. Today, with the  pandemic nearly in our rear-view mirrors, transportation providers are now embracing and improving upon the technological and service changes they were forced to make, just to adhere to health and safety requirements.

5 Good Reasons to Offer your Passengers Ridesharing

Along with our powerful fixed route and on-demand/paratransit software, TripSpark offers rideshare management software. RidePro offers easy-to-use web-based software that manages and delivers ridesharing, and other alternative commuting services. For your participants, that translates to convenient, pooled, safe, and affordable transportation.

Technology is the Bridge to Greater Accessibility

The things that most of us take for granted - like seeing, hearing and mobility, are not possible for many individuals with special needs. However, assistive, adaptive, and other technologies, greatly help people with disabilities achieve their goals. For those of us in the transit technology industry, our job is to make transportation easier and more accessible.

Microtransit, First Mile / Last Mile, On-Demand & More - Digging into Demand Response Transit Software

At TripSpark Technologies, we create cool demand response tech solutions for our transit customers to keep their riders safe and happy.  While "demand response" is not a new concept, it is often confused with other terms like "microtransit", "first mile / last mile", "on-demand" & more. 

Universities Save Money and Get Better OTP with Bus Interlining

What is interlining?

Interlining is a common practice in the transit industry that combines two or more independent routes that arrive and depart from a common terminal. For example, a bus can arrive at a stop on a university campus on one route and after a brief layover, leave on a different route. When the bus leaves on its new route, the head sign and automated announcements get updates seamlessly. Interlining eliminates extended periods of down time where a bus would just be parked and out of service. 

Transportation for Young Adults on the Spectrum

In the best of times, living with a disability can make navigating the transportation system difficult. But in these times of social distancing, the mandate on facial coverings and restricted access to everything, travel can be almost a nightmare for some individuals. However, for many people with autism, access to public transportation is essential.  Autism advocacy and research group, Autism Speaks, is dedicated to increasing understanding and acceptance of people with autism. Through a series of interviews with young adults on the spectrum, they've gathered insight on the transit experiences and very real challenges faced by these individuals. 

Paratransit/Demand Response Agencies Untangle Their “Spaghetti Systems”

A common problem facing paratransit/demand response agencies is their challenge to consolidate and streamline all functions of their operation. Smart agencies understand this concept well - as many are moving away from using multiple, disjointed platforms (aka "spaghetti systems") to run their operations and towards nice, neat, all-in-one bundled solutions.

We’re More Than Just “Widgets”

At TripSpark, we're more than just widgets! We're about the people who need those widgets and the people who service those widgets – and not the widgets themselves!  It's about being in the people-pleasing business, right? Every problem has a solution, and as people in the transportation widgets business, it's our job to solve our transit customers' problems so that they can focus on what matters most to them – ensuring a great experience for each ONE of their riders.

Emerging Opportunities for the State of the Transit Industry in 2021

Paul Comfort, SVP, Chief Customer Officer of Trapeze Group, VP of Business Development for TripSpark, and host of Transit Unplugged, recently nailed the lead story "New Year, New Opportunities: The State of the Transit Industry in 2021", in Metro Magazine. In this eye-opening article, we learn just how vastly different the transit industry is now compared to just one short year ago. And although 2020 was bleak to say the least, transit agencies have found their footing amongst the rubble of the COVID-19 global pandemic, to reinvent themselves and emerge victorious (or at least they're well on their way).