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Discover the TripSpark Difference

Our unique set of solutions helps agencies to do more with fewer resources. Learn about the service, development and support that is unique to the TripSpark experience.

End To End Solutions

A complete end-to-end solution ensures that all components integrate perfectly.

Client Input

Industry leading solutions developed out of our clients’ input and insight.

Easy To Use

Easy-to-use interfaces are intuitive and configurable to each unique user.

Customer Experience

Dedication to the total customer experience for a long-term relationship.

"For years now we've explored how we can work together to coordinate some of our services so that we're not duplicating, but offering services even to each other, to help facilitate trips." Shelly Ackers Executive Director, Quinte Transit

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"With Rides on Demand, we were able to reduce our expenses, increase our efficiency, and increase our ridership all at the same time." Tim Sanderson,General Manager, Lethbridge Transit

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"Data analysis is integrated into every decision we make. At many places data is separate. The most gratifying thing is that management comes to my team for data before they make decisions and I’m involved in the planning process.” Tim Witten ITS and Special Projects Manager, Blacksburg Transit

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CCRTA purchased TripSpark's Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve Paula George Deputy Administrator/Travel Trainer, CCRTA

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From The Blog

8 Reasons to Take Public Transit This Holiday Season

While it truly is the most wonderful time of the year, it is also the most hectic. With just a few shopping weeks left until Santa's arrival, many holiday gatherings to attend, and having to make the rounds to family festivities, this holiday this season, drivers should consider parking their cars, and taking public transit, to enjoy the top 8 benefits of letting someone else do the driving.

Is American Public Transit Really So Bad?

Today Americans drive because it is their most convenient option. However, with extensive new transit funding, a commitment to embracing transit-oriented development, and by improving basic local service, Americans will finally find it accessible to choose public transit over driving.

Barrie’s Santa Tour Goes High Tech With a ‘Santa Tracker”

The City of Barrie (ON) is forgoing its annual Santa Claus parade, and opting for a more high-tech "Santa Tour" instead. This year, Santa will be travelling all around Barrie with a police escort, and Barrie's Mayor, Jeff Lehman. Barrie Transit will be enabling their passenger information technology, MyRide, to create a “Santa Tracker” for Barrie residents, to keep track of Santa's whereabouts on a map, throughout every stage of his tour.

Why You Should Get to Know Chris Keuleman

Join Chris Keuleman on his journey to becoming TripSpark Transit's new Director of Finance. An avid traveler and dog dad, Chris shares his wolrdly and local travel adventures, his love of great music, good beer and his sweet pup, Cora.

10 Ways to Protect Yourself from Germs on Public Transit

Many transit agencies have risen to the occasion to keep their vehicles clean and safe for their riders, For example, take the TTC's pilot project to reduce rider exposure to germs, by installing an anti-microbial copper coating on high-touch surfaces on all subways, streetcars, and buses. While this is a huge step in the right direction towards curbing infection, there are many other ways that germaphobes can protect themselves. Here are our top 10.

APTA Ridership Report Uncovers New Demands from US Public Transit Riders

Whether commuting to work or school, running errands, or needing to get to appointments, public transit is essential to keeping Americans moving freely, and together. According to a ridership report from the APTA, transit riders are eager to get moving on public transit again, however they're now demanding that transit agencies increase health and safety measures, before they start sharing rides again.

What Does a Successful Microtransit Implementation Look Like?

The City of Lethbridge Transit, a long-time, important agency partner of TripSpark Technologies, were the first to implement TripSpark's new microtransit app, Rides on Demand. And it's already a success story. In a recent TripSpark Transit webinar hosted by transportation expert Paul Comfort, Lethbridge Transit leaders, Tim Sanderson and Jeff Gillette, shared their amazing journey to fully redesigning their Fixed Route service, and adding microtransit to increase rider satisfaction, and manage their shrinking budget.

More Funding for Transit to Invest in Technology, the Environment, and People

As we move towards a third year of pandemic-related challenges, the transit industry is fortunate to have access to some new funding for public transportation infrastructure, and pandemic-associated needs. And with a host of new restrictions as the result of the pandemic, ARP's Additional Assistance Funding will help those who need the financial support most.

Happy Customers Are The Best Measurement For Your Success

At TripSpark Transit, we're all about customer experience - the better served our transit agency customers are, the happier they feel. Delivering a great customer experience makes great business sense. By carefully monitoring, and constantly improving on customer response times, and issues resolution rates, TripSpark's customer care team keeps elevating the customer satisfaction bar higher, and higher.

7 Reasons to Know Mike Dukart

Discover the (top) 7 reasons to get to know Mike Dukart - TripSpark Transit's Director of Sales. From his dynamic personality, his industry insightfulness, and his genuine enthusiasm to make a significant impact to the future growth of TripSpark Transit, Mike Dukart is one interesting guy!

6 Important Transit Trends for 2021-2022, Post-COVID-19

Through a series of interviews with transit leaders around the US, the Community Transportation Association of America (CTAA), has identified six emergent transit trends to address several pandemic-related challenges, and preserve the future of public transit.

Specialized Transit Reports Solve Transit Agency Challenges - Spotlight on Niagara Falls Transit

Since 2016, Niagara Falls Transit and TripSpark Technologies have enjoyed a great partnership. Beyond helping Niagara Falls Transit keep their Fixed Route and Paratransit systems running smoothly, the TripSpark team has developed a specialized transit report to assit Niagara with their annual (and mandatory) Canadian Urban Transit Association (CUTA) report.

Riders Do the Talking with IVR for Trip Booking

For paratransit riders, TripSpark offers a cool, interactive voice response system (IVR) that allows users to easily book their trips and perform several other useful tasks. This feature is within the TripSpark Notifications product, and it enables passengers to manage all aspects of their trips, without having to speak to a customer service assistant.

Permanent Transit Funding (PTF) For Better Transit, More Jobs and Cleaner Air

The Canadian Federal Government is taking a transformative step in the right direction, with its announcement of a Permanent Transit Fund (PTF). The substantial cash injection of $3 billion, starting in 2026, will have a significant impact on the development of public transit, and keep communities moving forward, while lowering emissions.

Getting Back on the Bus…Using Public Transit After COVID

Today, with many “regular” social opportunities re-emerging, and large numbers returning to their office work places, people are either taking advantage of their increased public transportation freedom, or they're making the choice to remain shut in. Depending on your personality type, you may be ready to hop back on the bus, or keep playing it safe, and continue to hit the brakes.

Un-Covidizing Your Transit Software

In the public transit sector, COVID-19 initiated a set of social distancing restrictions, and stringent sanitation protocols, that immediately changed the face of public transit. Today, with the pandemic nearly in our rear-view mirrors, transportation providers are now embracing and improving upon the technological and service changes they were forced to make, just to adhere to health and safety requirements.

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