Our unique set of solutions helps agencies to do more with fewer resources. Learn about the service, development and support that is unique to the TripSpark experience.
A complete end-to-end solution ensures that all components integrate perfectly.
Industry leading solutions developed out of our clients’ input and insight.
Easy-to-use interfaces are intuitive and configurable to each unique user.
Dedication to the total customer experience for a long-term relationship.
"Data analysis is integrated into every decision we make. At many places data is separate. The most gratifying thing is that management comes to my team for data before they make decisions and I’m involved in the planning process.” Tim Witten ITS and Special Projects Manager, Blacksburg TransitLearn More
CCRTA purchased TripSpark's Medical Transportation software in 2009 and this software made all the difference in how we were able to manage our brokerage services, not only for the Human Transportation contracts we have with the state of Massachusetts, but also for the local agencies and organizations we serve Paula George Deputy Administrator/Travel Trainer, CCRTALearn More
"Over the last year, we’ve seen a significant increase in our passengers per vehicle hour mostly related to proper scheduling, with TripSpark being able to group customers and trips together more efficiently." Brenda Follett General Manager, MVT CanadaLearn More
"We saved lives with TripSpark. We were able to identify individuals and where they lived, and with immediacy, we were able to get out there and get people out of harm’s way." Ernesto Paredes Executive Director, Easy Lift TransportationLearn More
At TripSpark Transit, we're all about customer experience - the better served our transit agency customers are, the happier they feel. Delivering a great customer experience makes great business sense. By carefully monitoring, and constantly improving on customer response times, and issues resolution rates, TripSpark's customer care team keeps elevating the customer satisfaction bar higher, and higher.
Discover the (top) 7 reasons to get to know Mike Dukart - TripSpark Transit's Director of Sales. From his dynamic personality, his industry insightfulness, and his genuine enthusiasm to make a significant impact to the future growth of TripSpark Transit, Mike Dukart is one interesting guy!
Through a series of interviews with transit leaders around the US, the Community Transportation Association of America (CTAA), has identified six emergent transit trends to address several pandemic-related challenges, and preserve the future of public transit.
Since 2016, Niagara Falls Transit and TripSpark Technologies have enjoyed a great partnership. Beyond helping Niagara Falls Transit keep their Fixed Route and Paratransit systems running smoothly, the TripSpark team has developed a specialized transit report to assit Niagara with their annual (and mandatory) Canadian Urban Transit Association (CUTA) report.
For paratransit riders, TripSpark offers a cool, interactive voice response system (IVR) that allows users to easily book their trips and perform several other useful tasks. This feature is within the TripSpark Notifications product, and it enables passengers to manage all aspects of their trips, without having to speak to a customer service assistant.
The Canadian Federal Government is taking a transformative step in the right direction, with its announcement of a Permanent Transit Fund (PTF). The substantial cash injection of $3 billion, starting in 2026, will have a significant impact on the development of public transit, and keep communities moving forward, while lowering emissions.
Today, with many “regular” social opportunities re-emerging, and large numbers returning to their office work places, people are either taking advantage of their increased public transportation freedom, or they're making the choice to remain shut in. Depending on your personality type, you may be ready to hop back on the bus, or keep playing it safe, and continue to hit the brakes.
In the public transit sector, COVID-19 initiated a set of social distancing restrictions, and stringent sanitation protocols, that immediately changed the face of public transit. Today, with the pandemic nearly in our rear-view mirrors, transportation providers are now embracing and improving upon the technological and service changes they were forced to make, just to adhere to health and safety requirements.
Along with our powerful fixed route and on-demand/paratransit software, TripSpark offers rideshare management software. RidePro offers easy-to-use web-based software that manages and delivers ridesharing, and other alternative commuting services. For your participants, that translates to convenient, pooled, safe, and affordable transportation.
The things that most of us take for granted - like seeing, hearing and mobility, are not possible for many individuals with special needs. However, assistive, adaptive, and other technologies, greatly help people with disabilities achieve their goals. For those of us in the transit technology industry, our job is to make transportation easier and more accessible.
At TripSpark Technologies, we create cool demand response tech solutions for our transit customers to keep their riders safe and happy. While "demand response" is not a new concept, it is often confused with other terms like "microtransit", "first mile / last mile", "on-demand" & more.
What is interlining?
Interlining is a common practice in the transit industry that combines two or more independent routes that arrive and depart from a common terminal. For example, a bus can arrive at a stop on a university campus on one route and after a brief layover, leave on a different route. When the bus leaves on its new route, the head sign and automated announcements get updates seamlessly. Interlining eliminates extended periods of down time where a bus would just be parked and out of service.
In the best of times, living with a disability can make navigating the transportation system difficult. But in these times of social distancing, the mandate on facial coverings and restricted access to everything, travel can be almost a nightmare for some individuals. However, for many people with autism, access to public transportation is essential. Autism advocacy and research group, Autism Speaks, is dedicated to increasing understanding and acceptance of people with autism. Through a series of interviews with young adults on the spectrum, they've gathered insight on the transit experiences and very real challenges faced by these individuals.
A common problem facing paratransit/demand response agencies is their challenge to consolidate and streamline all functions of their operation. Smart agencies understand this concept well - as many are moving away from using multiple, disjointed platforms (aka "spaghetti systems") to run their operations and towards nice, neat, all-in-one bundled solutions.
At TripSpark, we're more than just widgets! We're about the people who need those widgets and the people who service those widgets – and not the widgets themselves! It's about being in the people-pleasing business, right? Every problem has a solution, and as people in the transportation widgets business, it's our job to solve our transit customers' problems so that they can focus on what matters most to them – ensuring a great experience for each ONE of their riders.
Paul Comfort, SVP, Chief Customer Officer of Trapeze Group, VP of Business Development for TripSpark, and host of Transit Unplugged, recently nailed the lead story "New Year, New Opportunities: The State of the Transit Industry in 2021", in Metro Magazine. In this eye-opening article, we learn just how vastly different the transit industry is now compared to just one short year ago. And although 2020 was bleak to say the least, transit agencies have found their footing amongst the rubble of the COVID-19 global pandemic, to reinvent themselves and emerge victorious (or at least they're well on their way).