Get the support you need to efficiently implement and operate your TripSpark solutions! We offer a range of support services, from foundation level to strategic partnership. Your success is our number one priority.
TripSpark provides essential support services including 24/7 technical assistance, powerful support resources, and product updates. You have access to development engineers and customer support specialists, so we can offer you complete, dependable, fully-integrated service through MyTripSpark.com.
Need help? Find it at TripSpark Community and TripSpark Help. TripSpark’s one-stop online technical support portal offers a wealth of resources for you. Search knowledge, participate in communities, log/track service requests, sign up for alerts, view product health recommendations, download product updates/patches and documentation, take advantage of TripSpark Maintenance and Upgrade Advisors, and much, much more.
TripSpark Training Center
From beginner to expert, TripSpark users can receive hands-on training to improve productivity and expertise with our products, third party applications and background systems.
On site, and through ongoing webinars and workshops, users are trained to the highest levels possible in order to optimize system efficiencies defined by an agency’s business requirements.
For more information, or to suggest a training topic, call Customer Care at 1-877-411-8727
To view classes and register, go to www.mytripspark.com.
TripSpark Technologies is committed to providing the best customer care in the industry. There are several different ways you can contact us for assistance.
PHONE |
1-877-411-8727 |
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ONLINE |
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FAX |
905-238-8408 |
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TripSpark Technologies TripSpark Technologies TripSpark Technologies |
† The HIPAA (Health Insurance Portability and Accountability Act) requires that all PHI (Protected Health Information) must be kept secure. HIPAA outlines the ways in which an organization must secure PHI it has collected and stored within its physical and digital boundaries. Ensure you always protect any data containing PHI before sending it to us.
As technology evolves and more data is stored in more places, providing a secure digital environment for your data continues to be paramount to our operations here at TripSpark. As such, you will be required to mask SQL databases containing ePHI prior to upload to our FTPS site, https://ftps.tripspark.com. This new security measure went into effect February 11, 2019. If you require an exception via another protocol, please let us know as soon as possible.
For further information, contact Customer Care.