From legacy RouteMatch workflows to improved communication, reduced no-shows, and significant operational savings
Customer Overview
River Bend Transit provides demand-response transportation services throughout the Davenport and Bettendorf, Iowa region. After more than two decades on RouteMatch, the agency transitioned to TripSpark NovusDR to improve efficiency, communication, and service delivery across its operations. The move has streamlined scheduling and reporting processes, enhancing rider communications, and providing greater visibility into day-to-day service performance.
The Need for Change
River Bend Transit faced challenges keeping up with evolving operational demands. The agency needed a more efficient platform to streamline scheduling and support growing reporting requirements. The agency sought a more user-friendly platform to boost efficiency and reduce administrative tasks. Staff training and change management were crucial for transitioning from their long-used system. The agency also wanted greater operational visibility and reporting capabilities to better support decision-making and day-to-day service management.
The Migration Journey
River Bend Transit selected TripSpark NovusDR to modernize demand-response operations. With cloud-hosted accessibility, automated scheduling tools, Transit Miner reporting, Passenger Portal, and rider notifications, the agency gained a more streamlined and connected operational environment. Dedicated implementation and customer care teams supported a smooth migration and successful staff adoption. The move enabled staff to spend less time managing manual processes and more time focusing on service delivery and rider needs.
A Better Way Forward
The transition helped River Bend Transit operate more efficiently while providing better service to riders. As a result, staff could make informed decisions more quickly and deliver a smoother transportation experience.
💰 Estimated annual savings of $80,000-$90,000 through scheduling and workforce optimization.
⬇️ 40% reduction in radio traffic through improved communication and operational visibility.
📞 30% reduction in rider calls through notifications and self-service tools.
📅 No-show rates reduced from 4%+ to approximately 2.7%.
What River Bend Transit Says
“The customer care team is by far probably one of the best. It’s been above expectations.”
“The scheduling batch makes things more efficient and gives us the ability to move people from scheduling into dispatch.”
“If agencies want to improve scheduling efficiency, lower no-shows, reduce overhead, and make operations easier, I’d ask them: Why did they wait so long to do it?”
– Dan Lowe, Chief Operations Officer
Proven Outcomes at a Glance
- 40% Reduction in Radio Traffic
- 30% Reduction in Rider Calls
- $80K-$90K Annual Savings
- ~50% Reduction in No-Show Rate