Software & In-Vehicle Technology.
Moving Together, Every Stop Along the Way.
About TripSpark
TripSpark solutions enable community transportation providers to deliver accessible, flexible, and comprehensive transportation services to their communities. Our advanced software, in-vehicle hardware and mobile technologies help agencies increase ridership, improve service, and operate more efficiently.
Longevity & Dependability
TripSpark comes from a family of companies with an impressive history throughout North America and globally, with decades of experience in transportation.
Resources
TripSpark offers comprehensive operational and industry resources. Our customers can access online training resources, including monthly training courses on new features and functions, user guides and collaborative discussion forums.
Implementation
Our trainers employ a “train the trainer” methodology to empower your staff to confidently train others. Implementation always includes a thorough needs assessment, and rigorous testing and piloting process in preparation of your go-live date.
Single Vendor Solution
For many of our long-term customers, a single-vendor solution for both their hardware and software means better support, dependable product integration, and top-of-the-line reliability.
Ongoing Support
Responsive and effective customer support is critical for your operations. Our Customer Care team is available 24/7 by phone, email or online through our Customer Care portal.
Expert Customer Care
Our support representatives come from the industry and have years of industry experience. They are very knowledgable, and not your typical "front-line" support.
Our customers think of us as a partner rather than just a vendor.
But don’t just take our word for it. Here’s what our customers have to say about partnering with TripSpark:
Responsive Customer Support
“My favourite thing about TripSpark is the customer support. They’re very responsive when you call or email, and they’re really nice to talk to and they’re very knowledgeable.”
Rob Moery, MIS Supervisor
Muncie Indiana Transit
Collaborative Solutions
“They really understand transit and they were willing to understand our system and how it works . . . It’s actually a conversation and a collaborative answer to that problem.”
Candace Eudaley, Transit Manager
The Jule Transit
Solutions for Today & Tomorrow
”[TripSpark] recognized the value in enhancing their product for other users”
Gerry Holmes, Director of IT
Canadian Cancer Society
Single-Vendor Solutions
“We saw the value in a single vendor for both fixed route and paratransit”
Abby Slovack, Lethbridge Transit
Planning & Technology Manager
Ongoing Education
“My favorite thing about the summit [our annual user conference], besides the location, is meeting other people that have good ideas about how to improve.”
Joel Sloggett, CAO
STSCO
Working with TripSpark