TripSpark comes from a family of companies with an impressive history throughout North America and globally, with decades of experience in transportation.
For many of our long-term customers, a single-vendor solution for both their hardware and software means better support, dependable product integration, and top-of-the-line reliability.
Our support representatives come from the industry and have years of industry experience. They are very knowledgable, and not your typical "front-line" support.
Responsive and effective customer support is critical for your operations. Our Customer Care team is available 24/7 by phone, email or online through our Customer Care portal.
TripSpark offers comprehensive operational and industry resources. Our customers can access online training resources, including monthly training courses on new features and functions, user guides and collaborative discussion forums.
Our trainers employ a “train the trainer” methodology to empower your staff to confidently train others. Implementation always includes a thorough needs assessment, and rigorous testing and piloting process in preparation of your go-live date.
But don’t just take our word for it. Here’s what our customers have to say about partnering with TripSpark:
“My favourite thing about TripSpark is the customer support. They’re very responsive when you call or email, and they’re really nice to talk to and they’re very knowledgeable.”
Rob Moery, MIS Supervisor
Muncie Indiana Transit
“They really understand transit and they were willing to understand our system and how it works . . . It’s actually a conversation and a collaborative answer to that problem.”
Candace Eudaley, Transit Manager
The Jule Transit
”[TripSpark] recognized the value in enhancing their product for other users”
Gerry Holmes, Director of IT
Canadian Cancer Society
“We saw the value in a single vendor for both fixed route and paratransit”
Abby Slovack, Lethbridge Transit
Planning & Technology Manager