TripSpark COVID Updates
April 7, 2020 – Update:
Communities coast-to-coast are facing new challenges and we want to assure you; we are here for you! Managing transportation in a COVID-19 environment impacts communities everywhere and as you face new resource, service and operational challenges, we are committed to helping you serve your community and your most vulnerable populations.
Specifically, we want you to know that our Customer Care team is ready and willing to help. Please contact the team at 1-877-411-8727 for suggestions and assistance in using our software most effectively during this current crisis.
Some examples of ways we can help:
- Walk you through built-in administrative tools to assist in mass cancellations
- Reorganize routes based on reduced driver availability
- Customize vehicle announcements and head sign displays
- Adjusting service levels to meet the dynamic changes to schedules
- Access documentation and Q&A on the Community (MyTripSpark.com)
Transportation will be affected in ways that we can only speculate about today as this health crisis unfolds. Let us help you leverage your software to help address your most critical, time-sensitive challenges. Engage us and together we will find creative solutions.
We want to assure you that during this unusual time, the health and welfare of your business and staff is our number one priority.
Reach out and let’s see what we can do together!
Your partner in all this, TripSpark Technologies
March 19, 2020 – Update:
We are reaching out to assure you that during this unusual time, the health and welfare of our employees, our customers and our communities remain our number one priority.
At TripSpark, business continuity plans are in place and we continue to monitor the coronavirus (COVID-19) situation closely. Employees are working remotely, business and customer travel has been restricted, and we’re leveraging the many great tools and technology that we have to continue to work productively.
While COVID-19 is a rapidly changing and fluid situation, we are committed to keeping you informed and remain confident that we can continue to deliver the same level of customer service that you're used to.
If you have any questions or concerns, please contact Customer Care.
Your Partners, TripSpark Technologies