Communicating With Clients Just Got Easier
TripSpark’s Notification System reduces the strain on call centers while improving your service to your customers. With little effort for your staff, you can automatically contact each client or member individually, days or moments before a trip occurs. With better communication, you’ll know immediately if a trip is no longer required, greatly reducing the incidence of no shows. Your clients are better prepared before their vehicle arrives, giving them more control over their experience. TripSpark Notifications is cloud-based and fast to implement, easy to customize and configure.
How it Works For Your Clients & Participants
When a client gets notified about a trip, they have many options. They can cancel or confirm their trip with a push of a button. They can also manage and edit their trip details without having to call into your office. Messages are sent via:
- SMS, text messages
- Email messages
- Traditional voice calls
How it Works for Your Staff
Dispatchers will know immediately when a trip is canceled, saving time and maintaining an efficient schedule. The system is extremely intuitive and easy to learn. In no time, staff will be able to send out automated single or mass notifications. Features include:
- Customizable messages
- Accommodates unique pronunciation
- Supports multiple languages
How it Works for Your Business
Traditional IVR systems can cost a great deal in terms of set-up and maintenance. Our cloud-based solution requires no installation of new telephone lines or a client-side server (when hosting with us). Software updates are seamless and cloud hosting reduces IT involvement considerably.
- An affordable and low-stress solution
- Fast to learn, reducing staff training costs
- Cost-efficient on the installation timeline (less than a week)
TripSpark Passenger Notifications: How It Works for Your Bottom Line
By reducing the frequency of no shows, late cancelations, canceled at the door events, driver wait times, etc., you can remove resource-wasting inefficiencies throughout your operation. Having updates reduces the confusion that can destabilize your schedule.
- Fewer slack miles
- Get vehicles back on schedule faster
- Increase vehicle utilization ratio