8 Ways Demand Response Software Results in Outstanding Service

8 Ways Demand Response Software Results in Outstanding Service

“What used to take all day for our schedulers is now done in a fraction of the time.” 

– Luis Pino, Hill Country Transit District 

Paratransit and microtransit services are vital for providing flexible and accessible transportation to community members who are unable to use fixed routes. Best-in-class demand response software automates the scheduling and dispatch of routes and provides agencies with the tools for more efficient and reliable service delivery.

Here’s how:

1. Faster Trip Booking 

Managing paper manifests and spreadsheets is not only labor-intensive and time-consuming, but also prone to human error. One little mistake could disrupt an entire day’s service. The power of automation built into TripSpark’s Novus provides schedulers and dispatchers with the ability to book single, recurring, and group trips in less time and with fewer errors.

2. Better Client Management 

Novus gives you the tools to successfully fulfill the transportation needs of your riders, specifically those who can’t use conventional transit because of their disability, age, or economic status. Client data is securely stored and ready for viewing, editing, and searching empowering agency staff to help your riders faster and more efficiently.

3. Scheduling Superiority 

Novus offers real-time, optimized scheduling and routing for large volumes of trips thanks to an industry-leading algorithm so that the best possible runs are continuously selected. However, the real-time dashboard allows schedulers to maintain control, if needed, and modify schedules to effectively address issues as they arise.

4. Dispatching Authority 

Transit systems can be complex but powerful demand response software helps your agency streamline services and notifies you of any errors. The system also handles no-shows or last-minute cancelations by automatically suggesting route adjustments that can be pushed out to a driver with an in-vehicle mobile data terminal like myDrive or a tablet app like DriverMate.

5. Optimize Operations

Novus has powerful reporting tools for capturing data to meet NTD requirements, as well as gaining operational insights for strategic decision-making and planning. The ability to track important ridership and AVL data will help you uncover areas of inefficiency and productivity to improve how you serve riders.

6. Resource Savings 

Using demand response software helps your agency reduce operational costs. You can improve the vehicle use ratio so that every vehicle operates at optimal levels and results in more revenue per mile. Removing inefficient routes also conserves fuel, reducing both your environmental impact and operating expenses.

7. Enhance Communication

Relieve the anxieties your riders have about taking transit by staying in touch before the trip takes place. TripSpark’s Notifications takes rider engagement to the next level with automated booking confirmations, reminders, and the bus is on its way notifications.

8. Improve Rider Satisfaction 

Trips that are convenient, efficient and get people to their destination on time are what results in happy, satisfied riders. Rides on Demand is a mobility-on-demand app that lets riders plan and book paratransit and microtransit trips, as well as monitor the vehicle’s progress before and during the trip.

The success of paratransit and microtransit operations is entirely dependent on the efficiency and reliability of your services. A single source of best-in-class software is the key to delivering an outstanding transit service that results in happy, satisfied riders.

Contact TripSpark and let’s have a conversation about moving paratransit and microtransit in the right direction.