Demand response and ADA complementary paratransit agencies need to be able to offer dependable service to their riders and have the ability to report on every aspect of their operation. They need to streamline office work, their means of communication, their data collection techniques and their planning and scheduling procedures. To achieve these service goals, a single-source software solution is needed, one that is flexible and intuitive, yet user friendly and fun to work with. TripSpark paratransit and demand response software employs an industry-leading algorithm, developed for more than two decades and is the robust yet simple-to-use solution to a complicated problem.

Improving on-time performance

Our intuitive software schedules accurately and efficiently to deliver every client to their appointments on time. Dispatch can quickly adjust to issues as they develop.

Optimizing schedules and routes

Single or batch scheduling happens in seconds rather than minutes. Our unique and incredibly powerful algorithm can also automatically adjust on actual day of operation.

Generating accurate reports

Accessing accurate data allows you to customize and create accurate and dynamic reports. Quality reports translates into transparency to your funding agents and auditors.

Complete Operational Insight

Make informed decisions through analytics that allow you to track all your important information. From driver manifests, productivity reports, cancelations & no shows, and more.

Reducing No Shows and Reducing Slack Time

Improved communication between dispatch, drivers and clients reduces no shows and late cancelations in order to keep vehicle utilization ratios higher.

Communicating With Drivers and Clients

Send and receive live updates to and from your clients and drivers for improved overall service. Updates are pushed to drivers and everything runs smoothly.

Your Complete In-office Solution

Hit the ground running and immediately start to plan, manage, deliver and monitor services efficiently with paratransit scheduling software. Reduce on board times, reduce back tracking and maximize bus capacity. Powerful scheduling algorithms go to work alongside the CAD/AVL in order to locate every vehicle on the road and send the right one to the right place at the right time.

  • Group bookings with a similar geography
  • User-friendly interface: easy to train, fun to work with
  • Drop off and pick up times optimized automatically and adjusted based on real time data feeds from MDTs
  • Customizable workspace
  • Build schedules in minutes, not hours
  • Self-healing schedule can adjust, based on real time data

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Paratransit: In the Office

In-vehicle Tools for Better Service

Communicating with drivers in a safe fashion is an essential part of the dispatching process. TripSpark offers two in-vehicle solutions: the ruggedized Ranger MDC and an Android-based app for smartphones and tablets. These mobile solutions reduce the amount of distraction in order to keep a driver’s attention focused entirely on customer service and safe driving.

  • Less radio chatter
  • Messages can be pushed to vehicles
  • Pickup/drop off times, odometers logged and synchronized with the back office
  • Record immediate no-shows, ‘canceled at the door’ events
  • Manage ‘Will Calls’ in real time

Explore the benefits of mobile technology  

Paratransit: In-Vehicle

Notifications for Better Client Communication

The cloud-based Ripple Notifications sends clients reminders about upcoming trips (either day before or moments before). They have the option to cancel or confirm a trip. This can greatly reduce no-shows, driver wait times and the number of ‘canceled at the door’ events. Clients can also call or text with an automated service in order to manage their trips, reducing strain on your call center while providing better customer service. Send alerts or mass notifications via::

  • SMS text messages
  • Email alerts
  • Traditional voice calling

What’s even better is that Ripple is extremely affordable and quick to implement. With the simple interface, users can easily customize out-going messages for precise pronunciation of streets and client names.

Discover more about this simple add-on with huge functionality  

Providing Riders the Tools to Manage Their Experience

Riders appreciate having more control over their transit experience. By offering riders a user-friendly, web portal they have immediate and personal access to their trip details, personal profiles and can know exactly when their vehicle will arrive. Over the web, riders can manage their entire paratransit schedule. With reduced work for your on-call staff and improved functionality to your riders, this is a tool that can easily transform the way you currently operate.

  • Reduced strain on call centers
  • Fewer no shows and driver wait times
  • Improved customer satisfaction by reducing on hold queue times
  • Accessible service: 24 hours a day

Explore the benefits of a Passenger Portal  

Paratransit: Passenger Portal

Paratransit and Demand Response Software Resources

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